Companies BigCommerce Monthly reportsDecember 2018

BigCommerce in December 2018: incidents, uptime and changes

8incidents posted

2labelled major or critical

99.57%free of major/critical

98.83%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 3 h 9 min, incident time 8 h 39 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 4 · No impact listed 2

Major and critical incidents 2

Incident	Impact	Started	Duration	Status	Day
Delays in Webhook Delivery	Critical	Dec 13, 2018, 14:28	2.6 h	resolved	12-13
Power Outage at Austin Contact Center	Major	Dec 7, 2018, 20:36	34 min	resolved	12-07

Other incidents 6

Incident	Impact	Started	Duration	Status	Day
Search queries slow for a subset of stores	Minor	Dec 13, 2018, 23:17	1.5 h	resolved	12-13
Search and Faceted Search Slow	Minor	Dec 17, 2018, 17:00	2.5 h	resolved	12-17
Slow response times	No impact listed	Dec 19, 2018, 19:31	24 min	resolved	12-19
Brief network glitch in legacy data center authentication	No impact listed	Dec 22, 2018, 02:18	4 min	resolved	12-22
Slower than normal response times for Search	Minor	Dec 26, 2018, 16:52	1.1 h	resolved	12-26
Slow response times	Minor	Dec 27, 2018, 17:03	20 min	resolved	12-27

Cite this

BigCommerce posted 8 status incidents in December 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in December 2018
Vendor: BigCommerce
Date: 2018-12-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2018/12

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