# BigCommerce in December 2018: incidents, uptime and changes

> BigCommerce in December 2018: 8 incidents on its status page (2 major or critical), 99.57% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/12
Last updated: 2019-01-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 4, none 2
- Uptime (vendor-reported): 99.57% free of major/critical incidents, 98.83% free of any incident; outage time 3 h 9 min, incident time 8 h 39 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2018](https://rewindex.com/company/bigcommerce/2018/11.md) · Next: [January 2019](https://rewindex.com/company/bigcommerce/2019/01.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays in Webhook Delivery](https://rewindex.com/company/bigcommerce/incidents/t22cm4xbxc8k.md) | critical | 2018-12-13 14:28 UTC | 2018-12-13 17:03 UTC | 2.6 h | resolved |
| [Power Outage at Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/xs1h6t1zyqb2.md) | major | 2018-12-07 20:36 UTC | 2018-12-07 21:10 UTC | 34 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Power Outage at Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/xs1h6t1zyqb2.md) | major | 2018-12-07 20:36 UTC | 2018-12-07 21:10 UTC | 34 min | resolved |
| [Delays in Webhook Delivery](https://rewindex.com/company/bigcommerce/incidents/t22cm4xbxc8k.md) | critical | 2018-12-13 14:28 UTC | 2018-12-13 17:03 UTC | 2.6 h | resolved |
| [Search queries slow for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/0cw980ndvj3t.md) | minor | 2018-12-13 23:17 UTC | 2018-12-14 00:49 UTC | 1.5 h | resolved |
| [Search and Faceted Search Slow](https://rewindex.com/company/bigcommerce/incidents/sd9d9q2htdrd.md) | minor | 2018-12-17 17:00 UTC | 2018-12-17 19:29 UTC | 2.5 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/2qbjbc8b9cj4.md) | none | 2018-12-19 19:31 UTC | 2018-12-19 19:55 UTC | 24 min | resolved |
| [Brief network glitch in legacy data center authentication](https://rewindex.com/company/bigcommerce/incidents/bcrdhdzd043l.md) | none | 2018-12-22 02:18 UTC | 2018-12-22 02:22 UTC | 4 min | resolved |
| [Slower than normal response times for Search](https://rewindex.com/company/bigcommerce/incidents/pg68c4fg0gj5.md) | minor | 2018-12-26 16:52 UTC | 2018-12-26 18:01 UTC | 1.1 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/dphvqcqy6bfz.md) | minor | 2018-12-27 17:03 UTC | 2018-12-27 17:23 UTC | 20 min | resolved |

## Cite this

BigCommerce posted 8 status incidents in December 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/12
- Citation: BigCommerce, “BigCommerce in December 2018” (2018-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/12 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in December 2018 (2018-12-01)](https://rewindex.com/company/bigcommerce/2018/12)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/12 · Markdown: https://rewindex.com/company/bigcommerce/2018/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:32.418Z