# BigCommerce in January 2019: incidents, uptime and changes

> BigCommerce in January 2019: 12 incidents on its status page (2 major or critical), 99.77% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/01
Last updated: 2019-02-01T00:00:00Z

- Incidents posted: 12 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 9, none 1
- Uptime (vendor-reported): 99.77% free of major/critical incidents, 98.14% free of any incident; outage time 1 h 41 min, incident time 13 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2018](https://rewindex.com/company/bigcommerce/2018/12.md) · Next: [February 2019](https://rewindex.com/company/bigcommerce/2019/02.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Storefront Scripts unavailable in legacy data center](https://rewindex.com/company/bigcommerce/incidents/yn9s6jzfzt7j.md) | major | 2019-01-14 19:35 UTC | 2019-01-14 20:13 UTC | 38 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/9h4bvgqg6yhq.md) | major | 2019-01-28 14:58 UTC | 2019-01-28 16:01 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times in a single data center](https://rewindex.com/company/bigcommerce/incidents/rts4635mrn1s.md) | minor | 2019-01-08 03:04 UTC | 2019-01-08 03:27 UTC | 23 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/95jmkv991l5c.md) | minor | 2019-01-10 00:58 UTC | 2019-01-10 01:59 UTC | 1.0 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/ptqpwc99lk53.md) | minor | 2019-01-10 15:42 UTC | 2019-01-10 17:25 UTC | 1.7 h | resolved |
| [Some images not loading properly](https://rewindex.com/company/bigcommerce/incidents/c0mz33nkh4r8.md) | minor | 2019-01-10 18:56 UTC | 2019-01-11 00:15 UTC | 5.3 h | resolved |
| [Storefront Scripts unavailable in legacy data center](https://rewindex.com/company/bigcommerce/incidents/yn9s6jzfzt7j.md) | major | 2019-01-14 19:35 UTC | 2019-01-14 20:13 UTC | 38 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/sb1yydmwx8cd.md) | minor | 2019-01-18 17:16 UTC | 2019-01-18 18:05 UTC | 49 min | resolved |
| [API performance issue](https://rewindex.com/company/bigcommerce/incidents/jc3tv5b864ng.md) | minor | 2019-01-21 23:56 UTC | 2019-01-22 00:03 UTC | 7 min | resolved |
| [Increased errors on a sub-set of stores](https://rewindex.com/company/bigcommerce/incidents/t1jr8rlkj0f9.md) | minor | 2019-01-23 16:41 UTC | 2019-01-23 17:36 UTC | 55 min | resolved |
| [Search and Faceted Search Unavailable or Slow](https://rewindex.com/company/bigcommerce/incidents/dj9vz22cxkhy.md) | minor | 2019-01-25 06:47 UTC | 2019-01-25 08:14 UTC | 1.4 h | resolved |
| [Increased response time for Control Panel and inconsistent theme loading](https://rewindex.com/company/bigcommerce/incidents/9bcbtdzh5fr3.md) | minor | 2019-01-25 14:30 UTC | 2019-01-25 14:54 UTC | 24 min | resolved |
| [Resolved: API gateway errors](https://rewindex.com/company/bigcommerce/incidents/l2jq0jd7v7s2.md) | none | 2019-01-26 01:15 UTC | 2019-01-26 01:15 UTC | 0 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/9h4bvgqg6yhq.md) | major | 2019-01-28 14:58 UTC | 2019-01-28 16:01 UTC | 1.1 h | resolved |

## Cite this

BigCommerce posted 12 status incidents in January 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/01
- Citation: BigCommerce, “BigCommerce in January 2019” (2019-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/01 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in January 2019 (2019-01-01)](https://rewindex.com/company/bigcommerce/2019/01)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/01 · Markdown: https://rewindex.com/company/bigcommerce/2019/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:33.420Z