BigCommerce: Resolved: API gateway errors
Timeline of updates
- resolved
Two nodes in our API gateway began generating intermittent 500 errors. They gradually increased in frequency until the level triggered alert notifications. Time to fix after notification was two minutes. These nodes will remain offline until we have a diagnosis and fix for the underlying issue. Currently, all other nodes are operating as expected. We will be adding more granular alerting to cover this type of situation.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by BigCommerce, started 2019-01-26 01:15 UTC, resolved after 0 min, 1 update(s).
- Title
- Resolved: API gateway errors
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/l2jq0jd7v7s2
BigCommerce profileRecent BigCommerce incidentsAll outages on January 26, 2019BigCommerce in January 2019MarkdownJSON