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BigCommerce: Increased error rates in a small subset of stores.

Impact: majorStatus: resolvedStarted Resolved (20 min)1 updateSource: status.bigcommerce.com (opens in new tab)

Timeline of updates

  1. resolved

    There was an interruption of traffic from our legacy data hosting provider to Google Cloud Platform. Only stores that are still being proxied from the legacy data center to GCP would have been affected. The problem has been remediated and further controls are being devised to prevent future recurrence. We apologize for the interruption.

From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON