# BigCommerce: Increased error rates in a small subset of stores.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-02-22 02:15 UTC · Resolved: 2019-02-22 02:35 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/dchr3xyhq2fn](https://status.bigcommerce.com/incidents/dchr3xyhq2fn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-02-22 02:35 UTC: There was an interruption of traffic from our legacy data hosting provider to Google Cloud Platform. Only stores that are still being proxied from the legacy data center to GCP would have been affected. The problem has been remediated and further controls are being devised to prevent future recurrence. We apologize for the interruption.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/dchr3xyhq2fn · Markdown: https://rewindex.com/company/bigcommerce/incidents/dchr3xyhq2fn.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/dchr3xyhq2fn · Generated 2026-10-18T12:36:24.445Z