# BigCommerce in February 2019: incidents, uptime and changes

> BigCommerce in February 2019: 17 incidents on its status page (5 major or critical), 98.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/02
Last updated: 2019-03-01T00:00:00Z

- Incidents posted: 17 (major/critical: 5) · Maintenance: 2
- By vendor impact label: critical 1, major 4, minor 9, none 3
- Uptime (vendor-reported): 98.98% free of major/critical incidents, 96.75% free of any incident; outage time 6 h 51 min, incident time 21 h 50 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2019](https://rewindex.com/company/bigcommerce/2019/01.md) · Next: [March 2019](https://rewindex.com/company/bigcommerce/2019/03.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Platform outage](https://rewindex.com/company/bigcommerce/incidents/ykspnfxm3gvk.md) | critical | 2019-02-04 14:57 UTC | 2019-02-04 15:25 UTC | 28 min | resolved |
| [Issue accessing merchant email](https://rewindex.com/company/bigcommerce/incidents/n9vlly01ylf0.md) | major | 2019-02-12 22:47 UTC | 2019-02-12 23:23 UTC | 36 min | resolved |
| [Increase response times and errors with api.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/h3sgbx7mvqgg.md) | major | 2019-02-21 18:10 UTC | 2019-02-21 18:43 UTC | 33 min | resolved |
| [Increased error rates in a small subset of stores.](https://rewindex.com/company/bigcommerce/incidents/dchr3xyhq2fn.md) | major | 2019-02-22 02:15 UTC | 2019-02-22 02:35 UTC | 20 min | resolved |
| [Increased response times for BigCommerce Authorization/Login systems](https://rewindex.com/company/bigcommerce/incidents/9zvbhf49f6z7.md) | major | 2019-02-27 17:37 UTC | 2019-02-27 22:31 UTC | 4.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call Connectivity Issues In Our Austin, TX Contact Center](https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp.md) | minor | 2019-02-01 23:47 UTC | 2019-02-02 03:37 UTC | 3.8 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/v71407q4mdxm.md) | minor | 2019-02-04 01:23 UTC | 2019-02-04 02:43 UTC | 1.3 h | resolved |
| [Platform outage](https://rewindex.com/company/bigcommerce/incidents/ykspnfxm3gvk.md) | critical | 2019-02-04 14:57 UTC | 2019-02-04 15:25 UTC | 28 min | resolved |
| [Intermittent storefront errors](https://rewindex.com/company/bigcommerce/incidents/1psqhclcmlcx.md) | none | 2019-02-05 23:14 UTC | 2019-02-05 23:18 UTC | 4 min | resolved |
| [BigCommerce Analytics](https://rewindex.com/company/bigcommerce/incidents/1gp52qfc8ck1.md) | minor | 2019-02-06 16:07 UTC | 2019-02-06 17:59 UTC | 1.9 h | resolved |
| [RESOLVED: Increased error rate for api.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/sqjc3xkszczt.md) | none | 2019-02-06 18:30 UTC | 2019-02-06 18:30 UTC | 0 min | resolved |
| [Increased error rates for API, Control Panel](https://rewindex.com/company/bigcommerce/incidents/0ngnfzttpv4k.md) | minor | 2019-02-07 16:15 UTC | 2019-02-07 16:27 UTC | 12 min | resolved |
| [Increased error rate in the Control Panel](https://rewindex.com/company/bigcommerce/incidents/wp42jtjxg80l.md) | minor | 2019-02-11 18:22 UTC | 2019-02-11 22:51 UTC | 4.5 h | resolved |
| [Increased error rates for API, Control Panel](https://rewindex.com/company/bigcommerce/incidents/yc2t1wk5jpkh.md) | minor | 2019-02-12 17:54 UTC | 2019-02-12 18:38 UTC | 44 min | resolved |
| [Issue accessing merchant email](https://rewindex.com/company/bigcommerce/incidents/n9vlly01ylf0.md) | major | 2019-02-12 22:47 UTC | 2019-02-12 23:23 UTC | 36 min | resolved |
| [Increased error rates for API, Store Front](https://rewindex.com/company/bigcommerce/incidents/vng1b75v121z.md) | minor | 2019-02-19 06:29 UTC | 2019-02-19 07:10 UTC | 41 min | resolved |
| [Elevated response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/87c7d2s9z16s.md) | minor | 2019-02-19 07:49 UTC | 2019-02-19 07:53 UTC | 4 min | resolved |
| [Increased storefront error rates](https://rewindex.com/company/bigcommerce/incidents/mn8958qzk2x7.md) | minor | 2019-02-19 09:36 UTC | 2019-02-19 11:23 UTC | 1.8 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/8dztt9v72kmx.md) | none | 2019-02-19 19:10 UTC | 2019-02-19 19:10 UTC | 0 min | resolved |
| [Increase response times and errors with api.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/h3sgbx7mvqgg.md) | major | 2019-02-21 18:10 UTC | 2019-02-21 18:43 UTC | 33 min | resolved |
| [Increased error rates in a small subset of stores.](https://rewindex.com/company/bigcommerce/incidents/dchr3xyhq2fn.md) | major | 2019-02-22 02:15 UTC | 2019-02-22 02:35 UTC | 20 min | resolved |
| [Increased response times for BigCommerce Authorization/Login systems](https://rewindex.com/company/bigcommerce/incidents/9zvbhf49f6z7.md) | major | 2019-02-27 17:37 UTC | 2019-02-27 22:31 UTC | 4.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance on Merchant Email](https://rewindex.com/company/bigcommerce/incidents/dyq6hgj94xxc.md) | maintenance | 2019-02-12 02:00 UTC | 2019-02-12 05:01 UTC | 3.0 h | resolved |
| [\[Scheduled\] Emergency maintenance to merchant email](https://rewindex.com/company/bigcommerce/incidents/6x3d33glzc5w.md) | maintenance | 2019-02-14 02:00 UTC | 2019-02-14 03:14 UTC | 1.2 h | resolved |

## Cite this

BigCommerce posted 17 status incidents in February 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/02
- Citation: BigCommerce, “BigCommerce in February 2019” (2019-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/02 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in February 2019 (2019-02-01)](https://rewindex.com/company/bigcommerce/2019/02)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/02 · Markdown: https://rewindex.com/company/bigcommerce/2019/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:49.304Z