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CompaniesShopifyMonthly reportsApril 2019

Shopify in April 2019: incidents, uptime and changes

19incidents posted
10labelled major or critical
98.58%free of major/critical
97.09%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 10 min, incident time 20 h 53 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 10 · Minor 8 · No impact listed 1

Major and critical incidents 10

IncidentImpactStartedDurationStatusDay
Interruption in service on some storesMajor37 minresolved04-01
Shopify storefronts not accessible on some storesMajor2.7 hresolved04-03
Checkout completion delayed for some storesMajor6 minresolved04-04
Fedex shipping rates not available at checkoutMajor30 minresolved04-19
Admin, Storefront and Checkouts not loading correctly for some storesMajor1.6 hresolved04-22
Interruption in service on some storesMajor1.6 hresolved04-24
Analytics and reports not loading correctlyMajor51 minresolved04-24
Interruption in service on some storesMajor39 minresolved04-26
Checkout and Admin experience are degraded for some shops.Major39 minresolved04-30
Checkout experience are degraded for some shops.Major53 minresolved04-30

Other incidents 9

IncidentImpactStartedDurationStatusDay
The Google Shopping App is currently unavailableMinor4.4 hresolved04-02
Admin orders page not loading correctly for some storesMinor1.1 hresolved04-02
Some stores unable to purchase USPS shipping labelsMinor2.2 hresolved04-03
Some shops are not able to edit imagesMinor3.3 hresolved04-04
Paypal Express is intermittently unable to process payments at this timeMinor1.7 hresolved04-10
Admin not loading correctly for some storesMinor34 minresolved04-10
ThemeKit and Theme Editor not loading for some merchantsMinor8 minresolved04-16
Shopify Flow experiencing delaysNo impact listed6.6 hresolved04-19
Shopify storefronts not accessible on some storesMinor12 minresolved04-21

Cite this

Shopify posted 19 status incidents in April 2019 (10 major or critical); 0 price changes and 0 notable page changes observed.

Title
Shopify in April 2019
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/2019/04

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