Companies Shopify Monthly reportsMay 2019

Shopify in May 2019: incidents, uptime and changes

25incidents posted

14labelled major or critical

98.57%free of major/critical

97.20%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 10 h 37 min, incident time 20 h 48 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 14 · Minor 9 · No impact listed 2

Major and critical incidents 14

Incident	Impact	Started	Duration	Status	Day
Fedex shipping rates not available at checkout	Major	May 3, 2019, 15:24	56 min	resolved	05-03
Shopify Flow Errors	Major	May 3, 2019, 17:02	44 min	resolved	05-03
Fedex shipping rates not available at checkout	Major	May 3, 2019, 21:25	6 min	resolved	05-03
Some stores unable to purchase USPS shipping labels.	Major	May 6, 2019, 14:16	26 min	resolved	05-06
Some stores unable to purchase USPS shipping labels.	Major	May 6, 2019, 14:45	42 min	resolved	05-06
Interruption in service on some stores	Major	May 6, 2019, 15:30	41 min	resolved	05-06
Some stores unable to purchase USPS shipping labels.	Major	May 6, 2019, 16:19	1.4 h	resolved	05-06
Some stores unable to purchase USPS shipping labels.	Major	May 13, 2019, 19:11	37 min	resolved	05-13
Interruption in service on some stores	Major	May 16, 2019, 03:58	2.0 h	resolved	05-16
Some stores unable to purchase USPS shipping labels.	Major	May 16, 2019, 19:45	8 min	resolved	05-16
Merchants may see inconsistencies in the admin and storefront	Major	May 21, 2019, 17:50	1.4 h	resolved	05-21
Shopify storefronts not accessible on some stores	Major	May 28, 2019, 16:43	1.0 h	resolved	05-28
Shopify storefronts not accessible on some stores	Major	May 30, 2019, 16:23	20 min	resolved	05-30
Search not working on Shopify admin and Shopify web pages	Major	May 31, 2019, 18:58	6 min	resolved	05-31

Other incidents 11

Incident	Impact	Started	Duration	Status	Day
Shopify Scripts app isn’t loading properly on some stores.	Minor	May 9, 2019, 18:48	0 min	resolved	05-09
Problems logging into Shopify accounts	No impact listed	May 10, 2019, 14:56	0 min	resolved	05-10
Intermittent admin login errors for some merchants	Minor	May 11, 2019, 19:18	1.4 h	resolved	05-11
Admin apps page is not loading correctly for some stores	No impact listed	May 15, 2019, 19:05	1.6 h	resolved	05-15
Shopify Flow experiencing delays	Minor	May 16, 2019, 15:50	39 min	resolved	05-16
[ Admin / Apps ] not loading correctly for some stores	Minor	May 22, 2019, 22:57	16 min	resolved	05-22
PayPal third-party payment processor not processing payments	Minor	May 23, 2019, 07:55	1.5 h	resolved	05-23
Checkout and admin not loading correctly for some stores	Minor	May 23, 2019, 15:34	1.3 h	resolved	05-23
Shopify Flow, Webhooks are delayed	Minor	May 23, 2019, 18:50	2.9 h	resolved	05-23
Slow admin page loading on some stores	Minor	May 28, 2019, 13:30	59 min	resolved	05-28
Some export operations are not working correctly for some stores.	Minor	May 29, 2019, 20:54	1.3 h	resolved	05-29

Cite this

Shopify posted 25 status incidents in May 2019 (14 major or critical); 0 price changes and 0 notable page changes observed.

Title: Shopify in May 2019
Vendor: Shopify
Date: 2019-05-01 00:00 UTC
URL: https://rewindex.com/company/shopify/2019/05

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