Companies / observability

Sumo Logic

sumologic.comStatus page: status.sumologic.comNow: operational since 2026-10-17
55incidents since 2026-01-12
7major or critical
22in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)
Sumo Logic reported a major Cloud SIEM APIs and Cloud SIEM UI outage in Europe 1 (EU) and Canada (CA), starting 2026-09-18 21:57 UTC and lasting 9 min. UI loading failures or errors could disrupt viewing Insights, managing detection rules, and investigating signals and records. A fix was implemented; normal operation was restored at 2026-09-18 22:07 UTC.
Major incident
Critical incident: Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)
Sumo Logic reported a critical degradation affecting Logs Alerting and Metrics Alerting in Europe 2 (DE), causing latency, slowness, or delays displaying data. It started at 2026-08-10 09:55 UTC and was resolved at 2026-08-10 11:04 UTC, lasting 1 h 8 min; normal operation was restored.
Major incident
Major incident: Problem with Data Indexing in North America 1 (US1)Major incident
Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)Major incident
Major incident: Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)Major incident
Critical incident: Problem with Metrics Collection in Australia (AU)Major incident

Full Sumo Logic change timeline, with diffs →

Status incident history

Sumo Logic status incidents per year
01020304050↑ incidents202655
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
2026557
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2026-01critical1
2026-01minor5
2026-02critical1
2026-02minor5
2026-03minor2
2026-04minor5
2026-05major3
2026-05minor4
2026-06minor5
2026-07minor5
2026-08critical1
2026-08minor3
2026-09major1
2026-09minor8
2026-10minor6

Silent edits

No silent edits or deletions detected for Sumo Logic yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policySubprocessorsTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Privacy policy: baseline2026-10-17 Trust / security: baseline2026-10-17 Pricing: baseline2026-10-17 Subprocessors: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Privacy policybaseline
2026-10-17Trust / securitybaseline
2026-10-17Pricingbaseline
2026-10-17Subprocessorsbaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policysumologic.com/privacy12026-10-172026-10-17none yet
Subprocessorssumologic.com/legal/subprocessors12026-10-172026-10-17none yet
Pricingsumologic.com/pricing12026-10-172026-10-17none yet
Trust / securitytrust.sumologic.com12026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 55 of 55 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)minor1.9 h
Problem with Metrics Alerting in America Federal (FED)minor10 min
Problem with Cloud SIEM Processing in North America 2 (US2)minor1.7 h
Problem with Cloud SIEM Processing in North America 2 (US2)minor1.1 h
Problem with Cloud SIEM Processing in North America 2 (US2)minor29 min
Problem with Cloud SIEM Processing in North America 2 (US2)minor38 min
Problem with Tracing Collection in North America 2 (US2)minor2.2 h
Problem with Cloud SIEM Processing in North America 1 (US1)minor1.5 h
Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)major10 min
Problem with Cloud SIEM Processing in North America 1 (US1)minor31 min
Problem with Cloud SIEM Processing in Australia (AU)minor1.5 h
Problem with Cloud SIEM Processing in Europe 1 (EU)minor15 min
Problem with Cloud SIEM UI in North America 1 (US1)minor1.7 h
Problem with Cloud SIEM Processing in North America 2 (US2)minor4.3 h
Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)minor7.1 h
Problem with Cloud SIEM Processing in Europe 1 (EU)minor47 min
Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)minor52 min
Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)critical1.1 h
Problem with Cloud SIEM Processing and Data Indexing in North America 2 (US2)minor1.1 h
Problem with Logs Alerting in America Federal (FED)minor19 min
Problem with Microsoft Azure Metrics Collection in North America 2 (US2)minor2.1 h
Problem with CSE Processing Pipeline in North America 1 (US1)minor2.3 h
Problem with Metrics Searches in North America 1 (US1)minor2.2 h
Problem with CSE Processing Pipeline in Europe 1 (EU)minor27 min
Problem with CSE Processing Pipeline in North America 1 (US1)minor55 min
Problem with Logs Searches in Canada (CA)minor26 min
Problem with Billing and Account Management in Canada (CA)minor20 min
Problem with CSE Processing Pipeline in Korea (KR)minor1.0 h
Problem with Metrics Collection in North America 1 (US1)minor3.7 h
Problem with CSE Processing Pipeline in North America 1 (US1)minor1.7 h
Problem with Data Indexing in North America 1 (US1)major1.9 h
Problem with Metrics Collection in North America 1 (US1)minor23 min
Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)major50 min
Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)major2.6 h
Problem with CSE Processing Pipeline in America Federal (FED)minor41 min
Problem with CSE UI in North America 2 (US2)minor42 min
Problem with Metrics Collection in North America 1 (US1)minor38 min
Problem with Logs Collection and Metrics Collection in North America 1 (US1)minor10 min
Problem with CSE Processing Pipeline in Canada (CA)minor16 min
Problem with Metrics Searches in Europe 1 (EU)minor31 min
Problem with Logs Collection in Europe 1 (EU)minor10 min
Problem with Metrics Searches in North America 1 (US1)minor1.7 h
Problem with CSE Processing Pipeline in North America 1 (US1)minor1.1 h
Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)minor5.7 h
Problem with CSE Processing Pipeline in North America 1 (US1)minor1.4 h
Problem with Tracing Collection in North America 1 (US1)minor13 h
Problem with Tracing Collection in Australia (AU)minor38 min
Problem with Metrics Collection in Australia (AU)critical51 min
Problem with Tracing Collection in Europe 2 (DE) and Australia (AU)minor39 min
Problem with Data Indexing in North America 2 (US2) and North America 1 (US1)minor24 min
Problem with Metrics Alerting in North America 1 (US1)minor42 min
Problem with Metrics Collection and Metrics Searches in North America 1 (US1)minor40 min
Problem with Metrics Searches in North America 1 (US1)minor49 min
Problem with Logs / Metrics / Tracing / Cloud Collection, Logs / Metrics Searches, Logs / Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline / UI / APIs, Automation Service and CSOAR UI in Australia (AU)critical2.1 h
Problem with Logs Collection in North America 2 (US2)minor34 min