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Sumo Logic: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)

Impact: majorStatus: resolvedStarted Resolved (10 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Sumo Logic reported a major Cloud SIEM APIs and Cloud SIEM UI outage in Europe 1 (EU) and Canada (CA), starting 2026-09-18 21:57 UTC and lasting 9 min. UI loading failures or errors could disrupt viewing Insights, managing detection rules, and investigating signals and records. A fix was implemented; normal operation was restored at 2026-09-18 22:07 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Canada (CA) - Cloud SIEM APIsCloud SIEM APIsCloud SIEM APIsEurope 1 (EU) - Cloud SIEM APIsCloud SIEM UIEurope 1 (EU) - Cloud SIEM UICanada (CA) - Cloud SIEM UICloud SIEM UI

Timeline of updates

  1. identified

    We have identified the source of the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are working on a fix for the problem.

  2. monitoring

    We have implemented a fix for the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are currently monitoring the results.

  3. resolved

    We are no longer seeing issues with Cloud SIEM APIs and Cloud SIEM UI and normal operation has been restored at this time.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sumo Logic profile · Recent Sumo Logic incidents · Markdown · JSON