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Sumo Logic: Major incident: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)

Summary

Sumo Logic reported a major Cloud SIEM APIs and Cloud SIEM UI outage in Europe 1 (EU) and Canada (CA), starting 2026-09-18 21:57 UTC and lasting 9 min. UI loading failures or errors could disrupt viewing Insights, managing detection rules, and investigating signals and records. A fix was implemented; normal operation was restored at 2026-09-18 22:07 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-18 21:57 UTC
AddedResolved time#5
Before: not present
After: 2026-09-18 22:07 UTC
AddedAffected components#6
Before: not present
After: Canada (CA) - Cloud SIEM APIs, Canada (CA) - Cloud SIEM UI, Cloud SIEM APIs, Cloud SIEM UI, Europe 1 (EU) - Cloud SIEM APIs, Europe 1 (EU) - Cloud SIEM UI
AddedUpdateidentified#7
Before: not present
After: We have identified the source of the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are working on a fix for the problem.
AddedUpdatemonitoring#8
Before: not present
After: We have implemented a fix for the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are currently monitoring the results.
AddedUpdateresolved#9
Before: not present
After: We are no longer seeing issues with Cloud SIEM APIs and Cloud SIEM UI and normal operation has been restored at this time.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

WhenChangeKind
Major incident: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA) (this change)
Sumo Logic reported a major Cloud SIEM APIs and Cloud SIEM UI outage in Europe 1 (EU) and Canada (CA), starting 2026-09-18 21:57 UTC and lasting 9 min. UI loading failures or errors could disrupt viewing Insights, managing detection rules, and investigating signals and records. A fix was implemented; normal operation was restored at 2026-09-18 22:07 UTC.
Major incident

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