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Sumo Logic: Problem with Cloud SIEM Processing in North America 2 (US2)

Affected components: Cloud SIEM ProcessingNorth America 2 (US2) - Cloud SIEM Processing

Timeline of updates

1. investigating2026-10-05 09:35 UTC

   We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

2. identified2026-10-05 10:25 UTC

   We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.

3. monitoring2026-10-05 10:38 UTC

   We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.

4. resolved2026-10-05 11:14 UTC

   We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sumo Logic profile · Recent Sumo Logic incidents · Markdown · JSON