# Sumo Logic

- Domain: sumologic.com · Category: observability
- Status page: https://status.sumologic.com (polled every 10 minutes; now operational)
- Incidents archived: 55 (7 major/critical, 5 maintenances), history since 2026-01-12
- Last 90 days: 22 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2026 | 55 | 7 | 5 | 51 min |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-18 21:57 UTC | [Major incident: Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)](https://rewindex.com/change/i97e01b328de9e6.md) | Sumo Logic reported a major Cloud SIEM APIs and Cloud SIEM UI outage in Europe 1 (EU) and Canada (CA), starting 2026-09-18 21:57 UTC and lasting 9 min. UI loading failures or errors could disrupt viewing Insights, managing detection rules, and investigating signals and records. A fix was implemented; normal operation was restored at 2026-09-18 22:07 UTC. |
| 2026-08-10 09:55 UTC | [Critical incident: Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)](https://rewindex.com/change/ib991abe6e9c136.md) | Sumo Logic reported a critical degradation affecting Logs Alerting and Metrics Alerting in Europe 2 (DE), causing latency, slowness, or delays displaying data. It started at 2026-08-10 09:55 UTC and was resolved at 2026-08-10 11:04 UTC, lasting 1 h 8 min; normal operation was restored. |
| 2026-05-22 08:33 UTC | [Major incident: Problem with Data Indexing in North America 1 (US1)](https://rewindex.com/change/i4544582b1d5334.md) | Sumo Logic reported a major Data Indexing degradation in North America 1 (US1), causing latency in processing and displaying log data. It started at 2026-05-22 08:33 UTC and was resolved at 2026-05-22 10:26 UTC, lasting 1 h 52 min; normal operation was restored. |
| 2026-05-08 10:50 UTC | [Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)](https://rewindex.com/change/i51aeca3458d042.md) | Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored. |
| 2026-05-08 01:27 UTC | [Major incident: Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)](https://rewindex.com/change/i32ae2ad87c70f8.md) | Sumo Logic reported a major degradation in North America 1 (US1) from 2026-05-08 01:27 UTC to 2026-05-08 04:05 UTC, lasting 2 h 37 min. A cloud provider availability-zone failure caused log, metrics and tracing delays, CSE UI slowness and API latency or errors; raw data ingestion continued. Normal operation was restored. |
| 2026-02-13 09:53 UTC | [Critical incident: Problem with Metrics Collection in Australia (AU)](https://rewindex.com/change/i1345907ec84188.md) | Sumo Logic reported a critical Metrics Collection incident in Australia (AU), causing latency in processing and displaying metrics data. It started at 2026-02-13 09:53 UTC and was resolved at 2026-02-13 10:43 UTC, lasting 50 min; a fix was implemented and normal operation restored. |

Full timeline: [Sumo Logic changes](https://rewindex.com/company/sumo-logic/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://sumologic.com/privacy](https://sumologic.com/privacy) | 1 | 2026-10-17 |  |
| Subprocessors | [https://sumologic.com/legal/subprocessors](https://sumologic.com/legal/subprocessors) | 1 | 2026-10-17 |  |
| Pricing | [https://sumologic.com/pricing](https://sumologic.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.sumologic.com](https://trust.sumologic.com) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 55 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-16 12:44 UTC | [Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)](https://stspg.io/yh6y8dkwf3s7) | minor | 1.9 h |  |
| 2026-10-09 23:00 UTC | [Problem with Metrics Alerting in America Federal (FED)](https://stspg.io/kmzq3m6g7p5g) | minor | 10 min |  |
| 2026-10-05 09:35 UTC | [Problem with Cloud SIEM Processing in North America 2 (US2)](https://stspg.io/xz0hf8gww5xv) | minor | 1.7 h |  |
| 2026-10-02 06:23 UTC | [Problem with Cloud SIEM Processing in North America 2 (US2)](https://stspg.io/hbxp9l4blpkh) | minor | 1.1 h |  |
| 2026-10-01 13:36 UTC | [Problem with Cloud SIEM Processing in North America 2 (US2)](https://stspg.io/32l01rh82ns2) | minor | 29 min |  |
| 2026-10-01 09:03 UTC | [Problem with Cloud SIEM Processing in North America 2 (US2)](https://stspg.io/1bkvr5b96qy7) | minor | 38 min |  |
| 2026-09-27 01:22 UTC | [Problem with Tracing Collection in North America 2 (US2)](https://stspg.io/h46xmvrqyhy0) | minor | 2.2 h |  |
| 2026-09-22 17:44 UTC | [Problem with Cloud SIEM Processing in North America 1 (US1)](https://stspg.io/jwdph71s8jpq) | minor | 1.5 h |  |
| 2026-09-18 21:57 UTC | [Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)](https://stspg.io/yd8z0y0qvldz) | major | 10 min |  |
| 2026-09-14 01:20 UTC | [Problem with Cloud SIEM Processing in North America 1 (US1)](https://stspg.io/7x6k14p061jc) | minor | 31 min |  |
| 2026-09-11 10:24 UTC | [Problem with Cloud SIEM Processing in Australia (AU)](https://stspg.io/78c44gy7t17t) | minor | 1.5 h |  |
| 2026-09-07 20:41 UTC | [Problem with Cloud SIEM Processing in Europe 1 (EU)](https://stspg.io/y6pn1hk9rhvr) | minor | 15 min |  |
| 2026-09-04 07:38 UTC | [Problem with Cloud SIEM UI in North America 1 (US1)](https://stspg.io/4zcf8kmsm404) | minor | 1.7 h |  |
| 2026-09-03 22:19 UTC | [Problem with Cloud SIEM Processing in North America 2 (US2)](https://stspg.io/8rcxqdr8pbl7) | minor | 4.3 h |  |
| 2026-09-02 20:09 UTC | [Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)](https://stspg.io/qj0mbqrzz1rd) | minor | 7.1 h |  |
| 2026-08-19 17:44 UTC | [Problem with Cloud SIEM Processing in Europe 1 (EU)](https://stspg.io/nx1d8crdy4fl) | minor | 47 min |  |
| 2026-08-13 21:10 UTC | [Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)](https://stspg.io/c4g0sh1frx4j) | minor | 52 min |  |
| 2026-08-10 09:55 UTC | [Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)](https://stspg.io/f2y9ylkrjd9l) | critical | 1.1 h |  |
| 2026-08-05 08:16 UTC | [Problem with Cloud SIEM Processing and Data Indexing in North America 2 (US2)](https://stspg.io/z5g69wccwwds) | minor | 1.1 h |  |
| 2026-07-28 20:01 UTC | [Problem with Logs Alerting in America Federal (FED)](https://stspg.io/jgs2gl4sdznq) | minor | 19 min |  |
| 2026-07-23 17:06 UTC | [Problem with Microsoft Azure Metrics Collection in North America 2 (US2)](https://stspg.io/n69klt2ycrdd) | minor | 2.1 h |  |
| 2026-07-22 09:21 UTC | [Problem with CSE Processing Pipeline in North America 1 (US1)](https://stspg.io/n3fzfy5wqdw7) | minor | 2.3 h |  |
| 2026-07-14 03:19 UTC | [Problem with Metrics Searches in North America 1 (US1)](https://stspg.io/3p6hbg7clx9m) | minor | 2.2 h |  |
| 2026-07-09 06:54 UTC | [Problem with CSE Processing Pipeline in Europe 1 (EU)](https://stspg.io/14d0jcsjbtfk) | minor | 27 min |  |
| 2026-06-18 19:37 UTC | [Problem with CSE Processing Pipeline in North America 1 (US1)](https://stspg.io/cbxg7gm03qrk) | minor | 55 min |  |
| 2026-06-17 12:08 UTC | [Problem with Logs Searches in Canada (CA)](https://stspg.io/p5283y1rzptg) | minor | 26 min |  |
| 2026-06-08 06:07 UTC | [Problem with Billing and Account Management in Canada (CA)](https://stspg.io/vv1g9ntrgy8q) | minor | 20 min |  |
| 2026-06-05 22:13 UTC | [Problem with CSE Processing Pipeline in Korea (KR)](https://stspg.io/yd3jmfglnhw1) | minor | 1.0 h |  |
| 2026-06-02 14:04 UTC | [Problem with Metrics Collection in North America 1 (US1)](https://stspg.io/vqkq0hrl13rc) | minor | 3.7 h |  |
| 2026-05-22 12:56 UTC | [Problem with CSE Processing Pipeline in North America 1 (US1)](https://stspg.io/kv4hrcl94zzj) | minor | 1.7 h |  |
| 2026-05-22 08:33 UTC | [Problem with Data Indexing in North America 1 (US1)](https://stspg.io/z4wks66254cj) | major | 1.9 h |  |
| 2026-05-21 00:42 UTC | [Problem with Metrics Collection in North America 1 (US1)](https://stspg.io/gf24b55bpr2m) | minor | 23 min |  |
| 2026-05-08 10:50 UTC | [Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)](https://stspg.io/vl1tjql2gt9w) | major | 50 min |  |
| 2026-05-08 01:27 UTC | [Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)](https://stspg.io/jl5dvnh7nkfy) | major | 2.6 h |  |
| 2026-05-05 10:50 UTC | [Problem with CSE Processing Pipeline in America Federal (FED)](https://stspg.io/q3nz68j6dzz8) | minor | 41 min |  |
| 2026-05-04 12:26 UTC | [Problem with CSE UI in North America 2 (US2)](https://stspg.io/g4bbkzftxlzt) | minor | 42 min |  |
| 2026-04-22 14:32 UTC | [Problem with Metrics Collection in North America 1 (US1)](https://stspg.io/nvgz2qgfr8c2) | minor | 38 min |  |
| 2026-04-14 16:40 UTC | [Problem with Logs Collection and Metrics Collection in North America 1 (US1)](https://stspg.io/hhn1xk2pr8b9) | minor | 10 min |  |
| 2026-04-09 09:54 UTC | [Problem with CSE Processing Pipeline in Canada (CA)](https://stspg.io/ws2gxgczfq2z) | minor | 16 min |  |
| 2026-04-08 09:14 UTC | [Problem with Metrics Searches in Europe 1 (EU)](https://stspg.io/4s0th89mrzpx) | minor | 31 min |  |
| 2026-04-02 08:10 UTC | [Problem with Logs Collection in Europe 1 (EU)](https://stspg.io/7ngcch7ynj4j) | minor | 10 min |  |
| 2026-03-23 17:03 UTC | [Problem with Metrics Searches in North America 1 (US1)](https://stspg.io/773cz97bwttt) | minor | 1.7 h |  |
| 2026-03-13 17:45 UTC | [Problem with CSE Processing Pipeline in North America 1 (US1)](https://stspg.io/j9m2wt33f3rw) | minor | 1.1 h |  |
| 2026-02-26 12:45 UTC | [Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)](https://stspg.io/7mynfzdnv442) | minor | 5.7 h |  |
| 2026-02-24 08:38 UTC | [Problem with CSE Processing Pipeline in North America 1 (US1)](https://stspg.io/vtmv3x7nv084) | minor | 1.4 h |  |
| 2026-02-17 05:19 UTC | [Problem with Tracing Collection in North America 1 (US1)](https://stspg.io/5jxrq72r9wrn) | minor | 13 h |  |
| 2026-02-15 09:41 UTC | [Problem with Tracing Collection in Australia (AU)](https://stspg.io/9zfk0zjzw738) | minor | 38 min |  |
| 2026-02-13 09:53 UTC | [Problem with Metrics Collection in Australia (AU)](https://stspg.io/r5lqtxvtnbbq) | critical | 51 min |  |
| 2026-02-13 08:53 UTC | [Problem with Tracing Collection in Europe 2 (DE) and Australia (AU)](https://stspg.io/qqj7qdl67gxl) | minor | 39 min |  |
| 2026-01-23 10:18 UTC | [Problem with Data Indexing in North America 2 (US2) and North America 1 (US1)](https://stspg.io/s86d4skxgwkd) | minor | 24 min |  |
| 2026-01-22 05:50 UTC | [Problem with Metrics Alerting in North America 1 (US1)](https://status.sumologic.com/incidents/h2ffszgybvjd) | minor | 42 min |  |
| 2026-01-21 03:09 UTC | [Problem with Metrics Collection and Metrics Searches in North America 1 (US1)](https://status.sumologic.com/incidents/grg3n2zf0kyq) | minor | 40 min |  |
| 2026-01-20 18:57 UTC | [Problem with Metrics Searches in North America 1 (US1)](https://status.sumologic.com/incidents/fy272bzpn0r6) | minor | 49 min |  |
| 2026-01-16 09:29 UTC | [Problem with Logs / Metrics / Tracing / Cloud Collection, Logs / Metrics Searches, Logs / Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline / UI / APIs, Automation Service and CSOAR UI in Australia (AU)](https://status.sumologic.com/incidents/fkwlh064ql8c) | critical | 2.1 h |  |
| 2026-01-12 05:00 UTC | [Problem with Logs Collection in North America 2 (US2)](https://status.sumologic.com/incidents/s9vrp8s81g2l) | minor | 34 min |  |


## Charts

### Chart data: Sumo Logic status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2026 | 55 | 7 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 5 |
| 2026-02 | critical | 1 |
| 2026-02 | minor | 5 |
| 2026-03 | minor | 2 |
| 2026-04 | minor | 5 |
| 2026-05 | major | 3 |
| 2026-05 | minor | 4 |
| 2026-06 | minor | 5 |
| 2026-07 | minor | 5 |
| 2026-08 | critical | 1 |
| 2026-08 | minor | 3 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 8 |
| 2026-10 | minor | 6 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Subprocessors | baseline |

---
Canonical: https://rewindex.com/company/sumo-logic · Markdown: https://rewindex.com/company/sumo-logic.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic · Generated 2026-10-17T23:55:20.233Z