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Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

Affected components: Billing and Account ManagementEurope 1 (EU) - Billing and Account ManagementBilling and Account ManagementNorth America 2 (US2) - Billing and Account ManagementBilling and Account ManagementNorth America 1 (US1) - Billing and Account ManagementBilling and Account ManagementEurope 2 (DE) - Billing and Account Management

Timeline of updates

1. investigating2026-10-16 12:44 UTC

   We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.

2. identified2026-10-16 14:04 UTC

   We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.

3. resolved2026-10-16 14:37 UTC

   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sumo Logic profile · Recent Sumo Logic incidents · Markdown · JSON