# Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 12:44 UTC · Resolved: 2026-10-16 14:37 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Billing and Account Management, Europe 1 (EU) - Billing and Account Management, Billing and Account Management, North America 2 (US2) - Billing and Account Management, Billing and Account Management, North America 1 (US1) - Billing and Account Management, Billing and Account Management, Europe 2 (DE) - Billing and Account Management
- [Vendor status page: https://stspg.io/yh6y8dkwf3s7](https://stspg.io/yh6y8dkwf3s7)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Timeline of updates

- **investigating** 2026-10-16 12:44 UTC: We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.
- **identified** 2026-10-16 14:04 UTC: We have identified the source of the issue affecting Billing and Account Management.  We are working on a fix for the problem.
- **resolved** 2026-10-16 14:37 UTC: We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.


---
Canonical: https://rewindex.com/company/sumo-logic/incidents/wfncjgyzwtvp · Markdown: https://rewindex.com/company/sumo-logic/incidents/wfncjgyzwtvp.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/wfncjgyzwtvp · Generated 2026-10-18T09:59:50.447Z