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Sumo Logic: Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)

Affected components: Cloud CollectionJapan (JP) - Cloud CollectionCloud CollectionEurope 2 (DE) - Cloud CollectionCloud CollectionKorea (KR) - Cloud CollectionCanada (CA) - Cloud CollectionCloud CollectionAmerica Federal (FED) - Cloud CollectionCloud CollectionAustralia (AU) - Cloud CollectionCloud CollectionIndia (IN) - Cloud CollectionCloud CollectionEurope 1 (EU) - Cloud CollectionCloud CollectionNorth America 1 (US1) - Cloud CollectionCloud CollectionNorth America 2 (US2) - Cloud Collection

Timeline of updates

1. investigating2026-02-26 12:45 UTC

   We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.

2. identified2026-02-26 18:16 UTC

   We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.

3. monitoring2026-02-26 18:23 UTC

   We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

4. resolved2026-02-26 18:28 UTC

   We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sumo Logic profile · Recent Sumo Logic incidents · Markdown · JSON