# Sumo Logic: Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-26 12:45 UTC · Resolved: 2026-02-26 18:28 UTC · Duration: 5.7 h
- Updates: 4 · Affected components: Cloud Collection, Japan (JP) - Cloud Collection, Cloud Collection, Europe 2 (DE) - Cloud Collection, Cloud Collection, Korea (KR) - Cloud Collection, Canada (CA) - Cloud Collection, Cloud Collection, America Federal (FED) - Cloud Collection, Cloud Collection, Australia (AU) - Cloud Collection, Cloud Collection, India (IN) - Cloud Collection, Cloud Collection, Europe 1 (EU) - Cloud Collection, Cloud Collection, North America 1 (US1) - Cloud Collection, Cloud Collection, North America 2 (US2) - Cloud Collection
- [Vendor status page: https://stspg.io/7mynfzdnv442](https://stspg.io/7mynfzdnv442)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Timeline of updates

- **investigating** 2026-02-26 12:45 UTC: We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.
- **identified** 2026-02-26 18:16 UTC: We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data.  We are working on a fix for the problem.
- **monitoring** 2026-02-26 18:23 UTC: We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data.  We are currently monitoring the results.
- **resolved** 2026-02-26 18:28 UTC: We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.


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Canonical: https://rewindex.com/company/sumo-logic/incidents/l0kl05rxddng · Markdown: https://rewindex.com/company/sumo-logic/incidents/l0kl05rxddng.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/l0kl05rxddng · Generated 2026-10-18T11:38:05.393Z