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Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Impact: majorStatus: resolvedStarted Resolved (50 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Billing and Account ManagementZurich (CH) - Billing and Account ManagementBilling and Account ManagementEurope 1 (EU) - Billing and Account ManagementBilling and Account ManagementNorth America 2 (US2) - Billing and Account ManagementBilling and Account ManagementNorth America 1 (US1) - Billing and Account ManagementBilling and Account ManagementEurope 2 (DE) - Billing and Account ManagementBilling and Account ManagementJapan (JP) - Billing and Account ManagementBilling and Account ManagementCanada (CA) - Billing and Account ManagementAustralia (AU) - Billing and Account ManagementBilling and Account ManagementBilling and Account ManagementKorea (KR) - Billing and Account ManagementAmerica Federal (FED) - Billing and Account ManagementBilling and Account Management

Timeline of updates

  1. identified

    We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

  2. identified

    We are continuing to work on a fix for this issue.

  3. resolved

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sumo Logic profile · Recent Sumo Logic incidents · Markdown · JSON