# Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-08 10:50 UTC · Resolved: 2026-05-08 11:39 UTC · Duration: 50 min
- Updates: 3 · Affected components: Billing and Account Management, Zurich (CH) - Billing and Account Management, Billing and Account Management, Europe 1 (EU) - Billing and Account Management, Billing and Account Management, North America 2 (US2) - Billing and Account Management, Billing and Account Management, North America 1 (US1) - Billing and Account Management, Billing and Account Management, Europe 2 (DE) - Billing and Account Management, Billing and Account Management, Japan (JP) - Billing and Account Management, Billing and Account Management, Canada (CA) - Billing and Account Management, Australia (AU) - Billing and Account Management, Billing and Account Management, Billing and Account Management, Korea (KR) - Billing and Account Management, America Federal (FED) - Billing and Account Management, Billing and Account Management
- [Vendor status page: https://stspg.io/vl1tjql2gt9w](https://stspg.io/vl1tjql2gt9w)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Summary

Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-08 10:50 UTC: We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
- **identified** 2026-05-08 11:37 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-05-08 11:39 UTC: We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

## Rewindex changes for this incident

- 2026-05-08 10:50 UTC: [Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)](https://rewindex.com/change/i51aeca3458d042.md)


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Canonical: https://rewindex.com/company/sumo-logic/incidents/m6j8bs0tzq62 · Markdown: https://rewindex.com/company/sumo-logic/incidents/m6j8bs0tzq62.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/m6j8bs0tzq62 · Generated 2026-10-18T11:27:38.550Z