Sumo Logic: Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)
Summary
Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
After: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-08 10:50 UTC
AddedResolved time#5
Before: not present
After: 2026-05-08 11:39 UTC
AddedAffected components#6
Before: not present
After: America Federal (FED) - Billing and Account Management, Australia (AU) - Billing and Account Management, Billing and Account Management, Canada (CA) - Billing and Account Management, Europe 1 (EU) - Billing and Account Management, Europe 2 (DE) - Billing and Account Management, Japan (JP) - Billing and Account Management, Korea (KR) - Billing and Account Management, North America 1 (US1) - Billing and Account Management, North America 2 (US2) - Billing and Account Management, Zurich (CH) - Billing and Account Management
AddedUpdateidentified#7
Before: not present
After: We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list.
Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
AddedUpdateidentified#8
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateresolved#9
Before: not present
After: We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH) (this change)
Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored.