# Sumo Logic: Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

**Summary:** Sumo Logic reported a major Billing and Account Management outage: Parent organisations could not manage Child organisations when their list included Mumbai (IN). It started at 2026-05-08 10:50 UTC and was resolved at 2026-05-08 11:39 UTC (49 min), with normal operation restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 10:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vl1tjql2gt9w](https://stspg.io/vl1tjql2gt9w)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)
- Versions: before (none: first archived) → after incident\_version:292/m6j8bs0tzq62@aeefe934e005
- Change 1 of 1 for this incident

Incident page (full timeline): [Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)](https://rewindex.com/company/sumo-logic/incidents/m6j8bs0tzq62.md)
## What changed

**1. Added: Title**

```diff
+ Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 10:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 11:39 UTC
```

**6. Added: Affected components**

```diff
+ America Federal (FED) - Billing and Account Management, Australia (AU) - Billing and Account Management, Billing and Account Management, Canada (CA) - Billing and Account Management, Europe 1 (EU) - Billing and Account Management, Europe 2 (DE) - Billing and Account Management, Japan (JP) - Billing and Account Management, Korea (KR) - Billing and Account Management, North America 1 (US1) - Billing and Account Management, North America 2 (US2) - Billing and Account Management, Zurich (CH) - Billing and Account Management
```

**7. Added: Update** (identified) · 2026-05-08 10:50 UTC

```diff
+ We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
```

**8. Added: Update** (identified) · 2026-05-08 11:37 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (resolved) · 2026-05-08 11:39 UTC

```diff
+ We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 10:50 UTC | Major incident: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH) (this change) | outage |

All Sumo Logic changes: [timeline](https://rewindex.com/company/sumo-logic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i51aeca3458d042 · Markdown: https://rewindex.com/change/i51aeca3458d042.md · JSON: https://rewindex.com/api/v1/changes/i51aeca3458d042 · Generated 2026-10-19T01:56:03.779Z