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Sumo Logic: Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)

MinorStatus: resolvedStarted Resolved (52 min)4 updatesstspg.io (opens in new tab)

Affected components: Metrics CollectionNorth America 2 (US2) - Metrics CollectionNorth America 2 (US2) - Tracing CollectionTracing CollectionLogs CollectionNorth America 2 (US2) - Logs Collection

Timeline of updates

  1. investigating

    We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.

  2. identified

    We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working on a fix for the problem.

  3. monitoring

    We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are currently monitoring the results.

  4. resolved

    We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Sumo Logic, started 2026-08-13 21:10 UTC, resolved after 52 min, 4 update(s).

Title
Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)
Vendor
Sumo Logic
Date
URL
https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0

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