# Sumo Logic: Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)

> Sumo Logic status incident “Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)” on 2026-08-13: impact minor (vendor’s label), 52 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0
Last updated: 2026-08-13T22:02:31Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-13 21:10 UTC · Resolved: 2026-08-13 22:02 UTC · Duration: 52 min
- Updates: 4 · Affected components: Metrics Collection, North America 2 (US2) - Metrics Collection, North America 2 (US2) - Tracing Collection, Tracing Collection, Logs Collection, North America 2 (US2) - Logs Collection
- [Vendor status page: https://stspg.io/c4g0sh1frx4j](https://stspg.io/c4g0sh1frx4j)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Timeline of updates

- **investigating** 2026-08-13 21:10 UTC: We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.
- **identified** 2026-08-13 21:12 UTC: We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data.  We are working on a fix for the problem.
- **monitoring** 2026-08-13 21:32 UTC: We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data.  We are currently monitoring the results.
- **resolved** 2026-08-13 22:02 UTC: We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.

## Cite this

Status incident (vendor impact label: minor) posted by Sumo Logic, started 2026-08-13 21:10 UTC, resolved after 52 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0
- Citation: Sumo Logic, “Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)” (2026-08-13 21:10 UTC). Archived by Rewindex: https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0 (CC BY 4.0).
- Markdown link: `[Sumo Logic: Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2) (2026-08-13)](https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0)`


---
Canonical: https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0 · Markdown: https://rewindex.com/company/sumo-logic/incidents/2pxdxnb8mzy0.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/2pxdxnb8mzy0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:50:55.893Z