Outages by dayMarch 13, 2019

Outages on March 13, 2019

UTC day 2019-03-13 (Mar 13, 2019, 00:00 to Mar 13, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

27incidents started

11labelled major or critical

20vendors with a new incident

3still open from earlier days

By vendor label: Critical 2 · Major 9 · Minor 8 · No impact listed 8 · 8 maintenance

Incidents started this day 27

Vendor	Incident	Impact	Started	Resolved	Status
Help Scout	Connection Timeouts	Critical	15:07	15:24 (17 min)	resolved
Help Scout	Connection Issues	Critical	18:58	19:07 (9 min)	resolved
Lightstep (ServiceNow Cloud Observability)	LightStep Traces Degradation	Major	02:30	06:00 (3.5 h)	resolved
Pendo	app.pendo.io site load failures	Major	02:45	05:47 (3.0 h)	resolved
Canva	Downloading issue	Major	12:59	13:37 (38 min)	resolved
Bandwidth	DFW: Inbound Calls	Major	13:48	17:04 (3.3 h)	resolved
Honeycomb	Elevated UI Errors	Major	16:28	20:11 (3.7 h)	resolved
HubSpot	Facebook integration functionality is unavailable for some users	Major	16:30	Mar 14, 2019, 20:33 (28 h)	resolved
Shopify	Unable to sync with sales channels	Major	17:04	Mar 15, 2019, 20:38 (2 d)	resolved
Gorgias	Facebook Oauth/Login service is not available. Impossible to connect new Facebook pages to Gorgias.	Major	17:36	Mar 23, 2019, 19:15 (10 d)	resolved
Buildkite	Reported slow response times and increased error rates	Major	18:58	22:00 (3.0 h)	resolved
Lever	Degraded Services - scheduling, interview panel updates, offers	Minor	00:03	00:23 (20 min)	resolved
Dialpad	Investigating issue impacting Mac/PC client app call connections	Minor	05:55	08:32 (2.6 h)	resolved
Bitrise	High queue on the Xcode 10.1 stack	Minor	10:23	23:42 (13 h)	resolved
Twilio	Delays Receiving SMS to Portugal Numbers	Minor	13:24	15:24 (2.0 h)	resolved
Twilio	Debug events unavailable in console and no alerts will trigger	Minor	16:46	21:30 (4.7 h)	resolved
HubSpot	PayPal integration is currently not available when attempting to purchase CMS assets from the marketplace	Minor	18:00	Mar 21, 2019, 20:15 (8 d)	resolved
Mixpanel	Reports Not Loading	Minor	21:53	Mar 14, 2019, 03:59 (6.1 h)	resolved
npm	Intermittent errors on retrieving scoped packages	Minor	22:19	Mar 14, 2019, 01:34 (3.3 h)	resolved
FullStory	Some sessions are rendering blank pages	No impact listed	02:00	02:00 (0 min)	resolved
Netlify	Storage service downtime impacts CDN and builds	No impact listed	02:47	03:55 (1.1 h)	resolved
Bitrise	Errors when running Device Testing steps	No impact listed	03:00	03:00 (0 min)	resolved
HubSpot	Gmail inbox connections are currently unavailable for some customers	No impact listed	03:15	10:19 (7.1 h)	resolved
HubSpot	We are currently experiencing a delay when loading CRM data.	No impact listed	14:52	15:10 (18 min)	resolved
HubSpot	Retroactive status page: Phone numbers captured incorrectly when country drop-down enabled	No impact listed	15:29	15:29 (0 min)	resolved
Wise	TransferWise API — problems with our quotes endpoint.	No impact listed	19:03	19:03 (0 min)	resolved
Aptible	EC2 Host Failure	No impact listed	22:37	22:53 (16 min)	resolved

Still open from earlier days 3

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - LATA 244 - Roanoke VA	Critical	Mar 12, 2019, 17:10	10:06 (17 h)	resolved
Plivo	Call failures on inbound voice towards Roanoke, Virginia phone numbers	Minor	Mar 12, 2019, 17:20	Mar 16, 2019, 00:43 (3 d)	resolved
Box	Removed Collaborators Issue	No impact listed	Mar 11, 2019, 04:07	00:50 (45 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Trello	[Scheduled] Scheduled Maintenance	Maintenance	02:00	03:04 (1.1 h)	resolved
BigCommerce	[Scheduled] BigCommerce Payments - planned maintenance	Maintenance	06:00	06:26 (26 min)	resolved
Postman	[Scheduled] Planned maintenance for Data Synchronisation Service	Maintenance	11:15	12:15 (1.0 h)	resolved
Grafana Cloud	[Scheduled] Hosted Grafana Free Instance Upgrades	Maintenance	13:00	21:00 (8.0 h)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	17:00	18:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound SMS in Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong & Lithuania	Maintenance	20:00	20:38 (38 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound SMS in Australia, Mexico, South Africa, Ireland, Czech Republic, Romania, Belgium, India, Spain, Poland, Chile & Germany.	Maintenance	21:00	Mar 14, 2019, 01:00 (4.0 h)	resolved
Bitbucket	[Scheduled] Database Maintenance - brief service interruptions possible	Maintenance	23:00	Mar 14, 2019, 00:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Help Scout, Lightstep (ServiceNow Cloud Observability), Pendo, Canva, Bandwidth, Honeycomb, HubSpot, Shopify, Gorgias, Buildkite, Lever, Dialpad.

Cite this

27 vendor-reported incidents started on 2019-03-13 (UTC) across 20 vendors, 11 labelled major or critical by the vendor.

Title: Outages on March 13, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-03-13 00:00 UTC
URL: https://rewindex.com/outages/2019-03-13

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