# Outages on March 13, 2019 (UTC)

> 27 incidents started on March 13, 2019 (UTC) on the status pages Rewindex archives, 11 labelled major or critical by the vendor (Help Scout, Lightstep (ServiceNow Cloud Observability)); 3 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2019-03-13
Last updated: 2019-03-20T18:00:00Z

- Incidents started: 27 (major/critical: 11, other: 16) across 20 vendors
- Still open from earlier days: 3 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: critical 2, major 9, minor 8, none 8
- Previous day with incidents: [2019-03-12](https://rewindex.com/outages/2019-03-12.md) · Next: [2019-03-14](https://rewindex.com/outages/2019-03-14.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout](https://rewindex.com/company/help-scout.md) | [Connection Timeouts](https://rewindex.com/company/help-scout/incidents/gk6ddmhtzw4s.md) | critical | 2019-03-13 15:07 UTC | 2019-03-13 15:24 UTC | resolved |
| [Help Scout](https://rewindex.com/company/help-scout.md) | [Connection Issues](https://rewindex.com/company/help-scout/incidents/9w28ymc1lykx.md) | critical | 2019-03-13 18:58 UTC | 2019-03-13 19:07 UTC | resolved |
| [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md) | [LightStep Traces Degradation](https://rewindex.com/company/lightstep/incidents/34yx8pwh8mqp.md) | major | 2019-03-13 02:30 UTC | 2019-03-13 06:00 UTC | resolved |
| [Pendo](https://rewindex.com/company/pendo.md) | [app.pendo.io site load failures](https://rewindex.com/company/pendo/incidents/r12lzr8b89yc.md) | major | 2019-03-13 02:45 UTC | 2019-03-13 05:47 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Downloading issue](https://rewindex.com/company/canva/incidents/yvwc3rp4js2l.md) | major | 2019-03-13 12:59 UTC | 2019-03-13 13:37 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [DFW: Inbound Calls](https://rewindex.com/company/bandwidth/incidents/1qn62748m4br.md) | major | 2019-03-13 13:48 UTC | 2019-03-13 17:04 UTC | resolved |
| [Honeycomb](https://rewindex.com/company/honeycomb.md) | [Elevated UI Errors](https://rewindex.com/company/honeycomb/incidents/11rjtksjd1yn.md) | major | 2019-03-13 16:28 UTC | 2019-03-13 20:11 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [Facebook integration functionality is unavailable for some users](https://rewindex.com/company/hubspot/incidents/w34jvn1s309s.md) | major | 2019-03-13 16:30 UTC | 2019-03-14 20:33 UTC | resolved |
| [Shopify](https://rewindex.com/company/shopify.md) | [Unable to sync with sales channels](https://rewindex.com/company/shopify/incidents/53tq2dfqwhzh.md) | major | 2019-03-13 17:04 UTC | 2019-03-15 20:38 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Facebook Oauth/Login service is not available. Impossible to connect new Facebook pages to Gorgias.](https://rewindex.com/company/gorgias/incidents/5736s3r0jy1m.md) | major | 2019-03-13 17:36 UTC | 2019-03-23 19:15 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [Reported slow response times and increased error rates](https://rewindex.com/company/buildkite/incidents/s1ddrm88pltf.md) | major | 2019-03-13 18:58 UTC | 2019-03-13 22:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Degraded Services - scheduling, interview panel updates, offers](https://rewindex.com/company/lever/incidents/6nyf5872zrqw.md) | minor | 2019-03-13 00:03 UTC | 2019-03-13 00:23 UTC | resolved |
| [Dialpad](https://rewindex.com/company/dialpad.md) | [Investigating issue impacting Mac/PC client app call connections](https://rewindex.com/company/dialpad/incidents/z2wpmjp931k3.md) | minor | 2019-03-13 05:55 UTC | 2019-03-13 08:32 UTC | resolved |
| [Bitrise](https://rewindex.com/company/bitrise.md) | [High queue on the Xcode 10.1  stack](https://rewindex.com/company/bitrise/incidents/8r43s4tpx1gb.md) | minor | 2019-03-13 10:23 UTC | 2019-03-13 23:42 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Delays Receiving SMS to Portugal Numbers](https://rewindex.com/company/twilio/incidents/vr3kf4r5tmlq.md) | minor | 2019-03-13 13:24 UTC | 2019-03-13 15:24 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Debug events unavailable in console and no alerts will trigger](https://rewindex.com/company/twilio/incidents/dlzz5kp1hv0n.md) | minor | 2019-03-13 16:46 UTC | 2019-03-13 21:30 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [PayPal integration is currently not available when attempting to purchase CMS assets from the marketplace](https://rewindex.com/company/hubspot/incidents/y1hg21jgwzqr.md) | minor | 2019-03-13 18:00 UTC | 2019-03-21 20:15 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Reports Not Loading](https://rewindex.com/company/mixpanel/incidents/bqhsc2fj5jk6.md) | minor | 2019-03-13 21:53 UTC | 2019-03-14 03:59 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [Intermittent errors on retrieving scoped packages](https://rewindex.com/company/npm/incidents/3p30y0pkblsp.md) | minor | 2019-03-13 22:19 UTC | 2019-03-14 01:34 UTC | resolved |
| [FullStory](https://rewindex.com/company/fullstory.md) | [Some sessions are rendering blank pages](https://rewindex.com/company/fullstory/incidents/10ljckkvf5r2.md) | none | 2019-03-13 02:00 UTC | 2019-03-13 02:00 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [Storage service downtime impacts CDN and builds](https://rewindex.com/company/netlify/incidents/sq4zyfwtgs1x.md) | none | 2019-03-13 02:47 UTC | 2019-03-13 03:55 UTC | resolved |
| [Bitrise](https://rewindex.com/company/bitrise.md) | [Errors when running Device Testing steps](https://rewindex.com/company/bitrise/incidents/wdgncr87nqyj.md) | none | 2019-03-13 03:00 UTC | 2019-03-13 03:00 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [Gmail inbox connections are currently unavailable for some customers](https://rewindex.com/company/hubspot/incidents/nlzfqmjzmrb2.md) | none | 2019-03-13 03:15 UTC | 2019-03-13 10:19 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [We are currently experiencing a delay when loading CRM data.](https://rewindex.com/company/hubspot/incidents/xt5h2pzt3c15.md) | none | 2019-03-13 14:52 UTC | 2019-03-13 15:10 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [Retroactive status page: Phone numbers captured incorrectly when country drop-down enabled](https://rewindex.com/company/hubspot/incidents/54n374701qb7.md) | none | 2019-03-13 15:29 UTC | 2019-03-13 15:29 UTC | resolved |
| [Wise](https://rewindex.com/company/wise.md) | [TransferWise API — problems with our quotes endpoint.](https://rewindex.com/company/wise/incidents/rl67lm0gqvn6.md) | none | 2019-03-13 19:03 UTC | 2019-03-13 19:03 UTC | resolved |
| [Aptible](https://rewindex.com/company/aptible.md) | [EC2 Host Failure](https://rewindex.com/company/aptible/incidents/cs5tnycmfsv2.md) | none | 2019-03-13 22:37 UTC | 2019-03-13 22:53 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Bandwidth Local Market Impairment - LATA 244 - Roanoke VA](https://rewindex.com/company/bandwidth/incidents/kylryyknnbn3.md) | critical | 2019-03-12 17:10 UTC | 2019-03-13 10:06 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on inbound voice towards Roanoke, Virginia phone numbers](https://rewindex.com/company/plivo/incidents/03whkwbwzsmm.md) | minor | 2019-03-12 17:20 UTC | 2019-03-16 00:43 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [Removed Collaborators Issue](https://rewindex.com/company/box/incidents/3gwt2brlbqr1.md) | none | 2019-03-11 04:07 UTC | 2019-03-13 00:50 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Trello](https://rewindex.com/company/trello.md) | [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/trello/incidents/xxxcvpxd4mzy.md) | maintenance | 2019-03-13 02:00 UTC | 2019-03-13 03:04 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [\[Scheduled\] BigCommerce Payments - planned maintenance](https://rewindex.com/company/bigcommerce/incidents/g33q2wvrf57z.md) | maintenance | 2019-03-13 06:00 UTC | 2019-03-13 06:26 UTC | resolved |
| [Postman](https://rewindex.com/company/postman.md) | [\[Scheduled\] Planned maintenance for Data Synchronisation Service](https://rewindex.com/company/postman/incidents/nz7tf1l6vty9.md) | maintenance | 2019-03-13 11:15 UTC | 2019-03-13 12:15 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [\[Scheduled\] Hosted Grafana Free Instance Upgrades](https://rewindex.com/company/grafana-cloud/incidents/3b6t004y15g8.md) | maintenance | 2019-03-13 13:00 UTC | 2019-03-13 21:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/825nd7cc6vdg.md) | maintenance | 2019-03-13 17:00 UTC | 2019-03-13 18:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on inbound SMS in Australia, Austria, Czech Republic, Estonia, Germany, Switzerland, Hungary, Israel, Finland, Norway, Poland, Pakistan, Sweden, Hong Kong & Lithuania](https://rewindex.com/company/plivo/incidents/y2915465rbk7.md) | maintenance | 2019-03-13 20:00 UTC | 2019-03-13 20:38 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on inbound SMS in Australia, Mexico, South Africa, Ireland, Czech Republic, Romania, Belgium, India, Spain, Poland, Chile & Germany.](https://rewindex.com/company/plivo/incidents/bcfmp8f2grjy.md) | maintenance | 2019-03-13 21:00 UTC | 2019-03-14 01:00 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [\[Scheduled\] Database Maintenance - brief service interruptions possible](https://rewindex.com/company/bitbucket/incidents/k9b935yx7fm2.md) | maintenance | 2019-03-13 23:00 UTC | 2019-03-14 00:00 UTC | resolved |

## Cite this

27 vendor-reported incidents started on 2019-03-13 (UTC) across 20 vendors, 11 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2019-03-13
- Citation: Rewindex daily outage roundup, “Outages on March 13, 2019” (2019-03-13 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2019-03-13 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on March 13, 2019 (2019-03-13)](https://rewindex.com/outages/2019-03-13)`


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Canonical: https://rewindex.com/outages/2019-03-13 · Markdown: https://rewindex.com/outages/2019-03-13.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:48.941Z