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Help Scout: Connection Issues

Impact: criticalStatus: resolvedStarted Resolved (9 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Help Scout was down for 1-2 minutes for most customers, but we're back on track now. The Ops team is still investigating what happened, and we'll try to share more information before closing this one out. We do know this was unrelated to performance issues earlier today. All systems are 100% again. Apologies for the trouble!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON