# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-03-13 18:58 UTC · Resolved: 2019-03-13 19:07 UTC · Duration: 9 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/9w28ymc1lykx](https://status.helpscout.com/incidents/9w28ymc1lykx)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-03-13 19:07 UTC: Help Scout was down for 1-2 minutes for most customers, but we're back on track now. The Ops team is still investigating what happened, and we'll try to share more information before closing this one out. We do know this was unrelated to performance issues earlier today. All systems are 100% again. Apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/9w28ymc1lykx · Markdown: https://rewindex.com/company/help-scout/incidents/9w28ymc1lykx.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/9w28ymc1lykx · Generated 2026-10-18T11:44:25.746Z