Outages by dayJuly 17, 2018

Outages on July 17, 2018

UTC day 2018-07-17 (Jul 17, 2018, 00:00 to Jul 17, 2018, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

25incidents started

15labelled major or critical

24vendors with a new incident

3still open from earlier days

By vendor label: Critical 8 · Major 7 · Minor 7 · No impact listed 3 · 2 maintenance

Incidents started this day 25

Vendor	Incident	Impact	Started	Resolved	Status
Help Scout	Connection Issues	Critical	17:54	18:04 (10 min)	resolved
Discord	Issues connecting/loading	Critical	19:18	21:08 (1.8 h)	resolved
Shopify	Interruption in service on some stores	Critical	19:20	20:01 (41 min)	resolved
Sanity	Complete service outage	Critical	19:24	20:25 (1.0 h)	resolved
FullStory	Website & Recording outage	Critical	19:27	20:20 (53 min)	resolved
Lightstep (ServiceNow Cloud Observability)	app.lightstep.com is unreachable	Critical	19:28	20:27 (59 min)	resolved
Gorgias	Google Cloud is having connectivity issues	Critical	19:28	19:56 (28 min)	resolved
Dialpad	Experiencing Issues	Critical	19:38	20:15 (37 min)	resolved
Amplitude	Query system unavailable for a subset of customers	Major	05:33	06:16 (43 min)	resolved
HubSpot	HubSpot is currently unavailable for some customers	Major	19:20	20:29 (1.1 h)	resolved
Snyk	Intermittent availability to Snyk services	Major	19:23	20:07 (44 min)	resolved
Bugsnag	Availabilty issues	Major	19:24	20:12 (48 min)	resolved
JFrog	GCP Connectivity Issues	Major	19:31	22:19 (2.8 h)	resolved
MessageBird (Bird)	Investigating HTTP outage	Major	19:45	20:22 (37 min)	resolved
Expo	iOS build statuses and logs unavailable	Major	21:52	Jul 18, 2018, 00:34 (2.7 h)	resolved
Plivo	Call queueing failures	Minor	09:23	09:34 (11 min)	resolved
BigCommerce	Phone outage at our Austin contact center	Minor	14:54	16:42 (1.8 h)	resolved
Help Scout	Search and Folder Issues	Minor	18:24	19:22 (58 min)	resolved
Pendo	Google Infrastructure Issues	Minor	19:40	20:16 (36 min)	resolved
GitHub Copilot	Incident on 2018-07-17 21:39:40 UTC	Minor	21:39	21:39 (0 min)	resolved
GitHub	Incident on 2018-07-17 21:39:40 UTC	Minor	21:39	21:39 (0 min)	resolved
Netlify	Cloud Provider Outage Causing API Downtime	Minor	22:46	22:46 (0 min)	resolved
Greenhouse	SSO Login Errors	No impact listed	14:56	15:38 (42 min)	resolved
Elastic Cloud	GCP Elastic Cloud regions may be experiencing routing issues due to GCP provider networking issues	No impact listed	19:57	20:30 (33 min)	resolved
Statuspage	Intermittent problems serving status pages	No impact listed	20:09	21:20 (1.2 h)	resolved

Still open from earlier days 3

Vendor	Incident	Impact	Started	Resolved	Status
Grafana Cloud	Partial outage in hm-us-east	Major	Jul 16, 2018, 23:27	00:30 (1.1 h)	resolved
Smartsheet	Reporting service delay	Minor	Jul 16, 2018, 19:37	Jul 20, 2018, 18:50 (4 d)	resolved
Box	Delay in API Event creation	Minor	Jul 16, 2018, 21:05	21:43 (25 h)	resolved

Maintenance 2

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Network Maintenance - JFK Data Center - July 17	Maintenance	04:00	09:47 (5.8 h)	resolved
Bandwidth	[Scheduled] Network Maintenance - JFK Data Center - July 18	Maintenance	21:59	not resolved	unknown

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Help Scout, Discord, Shopify, Sanity, FullStory, Lightstep (ServiceNow Cloud Observability), Gorgias, Dialpad, Amplitude, HubSpot, Snyk, Bugsnag.

Cite this

25 vendor-reported incidents started on 2018-07-17 (UTC) across 24 vendors, 15 labelled major or critical by the vendor.

Title: Outages on July 17, 2018
Vendor: Rewindex daily outage roundup
Date: 2018-07-17 00:00 UTC
URL: https://rewindex.com/outages/2018-07-17

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