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CompaniesHelp ScoutMonthly reportsJuly 2018

Help Scout in July 2018: incidents, uptime and changes

5incidents posted
3labelled major or critical
99.93%free of major/critical
99.73%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 30 min, incident time 1 h 58 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Minor 2

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Connection IssuesCritical10 minresolved07-17
Connection IssuesCritical4 minresolved07-18
Connection IssuesCritical16 minresolved07-31

Other incidents 2

IncidentImpactStartedDurationStatusDay
Connection IssuesMinor30 minresolved07-16
Search and Folder IssuesMinor58 minresolved07-17

Cite this

Help Scout posted 5 status incidents in July 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in July 2018
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2018/07

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