# Help Scout in July 2018: incidents, uptime and changes

> Help Scout in July 2018: 5 incidents on its status page (3 major or critical), 99.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2018/07
Last updated: 2018-08-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 3, minor 2
- Uptime (vendor-reported): 99.93% free of major/critical incidents, 99.73% free of any incident; outage time 30 min, incident time 1 h 58 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2018](https://rewindex.com/company/help-scout/2018/06.md) · Next: [August 2018](https://rewindex.com/company/help-scout/2018/08.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/gng95dv786hv.md) | critical | 2018-07-17 17:54 UTC | 2018-07-17 18:04 UTC | 10 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/cktrngr3d7pn.md) | critical | 2018-07-18 01:07 UTC | 2018-07-18 01:11 UTC | 4 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/f29lsknxcyl7.md) | critical | 2018-07-31 17:51 UTC | 2018-07-31 18:07 UTC | 16 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w.md) | minor | 2018-07-16 21:02 UTC | 2018-07-16 21:32 UTC | 30 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/gng95dv786hv.md) | critical | 2018-07-17 17:54 UTC | 2018-07-17 18:04 UTC | 10 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/20plj59n63gx.md) | minor | 2018-07-17 18:24 UTC | 2018-07-17 19:22 UTC | 58 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/cktrngr3d7pn.md) | critical | 2018-07-18 01:07 UTC | 2018-07-18 01:11 UTC | 4 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/f29lsknxcyl7.md) | critical | 2018-07-31 17:51 UTC | 2018-07-31 18:07 UTC | 16 min | resolved |

## Cite this

Help Scout posted 5 status incidents in July 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2018/07
- Citation: Help Scout, “Help Scout in July 2018” (2018-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2018/07 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in July 2018 (2018-07-01)](https://rewindex.com/company/help-scout/2018/07)`


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Canonical: https://rewindex.com/company/help-scout/2018/07 · Markdown: https://rewindex.com/company/help-scout/2018/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:11:14.319Z