CompaniesHelp ScoutMonthly reportsAugust 2018
Help Scout in August 2018: incidents, uptime and changes
2incidents posted
1labelled major or critical
99.89%free of major/critical
99.86%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 49 min, incident time 1 h. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 1
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Desk API and Beacon Issues | Critical | 49 min | resolved | 08-30 |
Other incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Search Partially Down | Minor | 11 min | resolved | 08-26 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 2 status incidents in August 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in August 2018
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2018/08