# Help Scout in August 2018: incidents, uptime and changes

> Help Scout in August 2018: 2 incidents on its status page (1 major or critical), 99.89% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2018/08
Last updated: 2018-09-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 1
- Uptime (vendor-reported): 99.89% free of major/critical incidents, 99.86% free of any incident; outage time 49 min, incident time 1 h
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2018](https://rewindex.com/company/help-scout/2018/07.md) · Next: [September 2018](https://rewindex.com/company/help-scout/2018/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Desk API and Beacon Issues](https://rewindex.com/company/help-scout/incidents/g19n42j60mrw.md) | critical | 2018-08-30 16:35 UTC | 2018-08-30 17:24 UTC | 49 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search Partially Down](https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc.md) | minor | 2018-08-26 08:06 UTC | 2018-08-26 08:17 UTC | 11 min | resolved |
| [Help Desk API and Beacon Issues](https://rewindex.com/company/help-scout/incidents/g19n42j60mrw.md) | critical | 2018-08-30 16:35 UTC | 2018-08-30 17:24 UTC | 49 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/db1kqb786sth.md) | maintenance | 2018-08-04 12:00 UTC | 2018-08-04 12:15 UTC | 15 min | resolved |

## Cite this

Help Scout posted 2 status incidents in August 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2018/08
- Citation: Help Scout, “Help Scout in August 2018” (2018-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2018/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2018 (2018-08-01)](https://rewindex.com/company/help-scout/2018/08)`


---
Canonical: https://rewindex.com/company/help-scout/2018/08 · Markdown: https://rewindex.com/company/help-scout/2018/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:07.946Z