Help Scout: Search Partially Down
Timeline of updates
- resolved
Our Ops team has fixed the issue causing search/reporting to be down briefly for a subset of customers. We are now monitoring the issue.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2018-08-26 08:06 UTC, resolved after 11 min, 1 update(s).
- Title
- Search Partially Down
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc
Help Scout profileRecent Help Scout incidentsAll outages on August 26, 2018Help Scout in August 2018MarkdownJSON