# Help Scout: Search Partially Down

> Help Scout status incident “Search Partially Down” on 2018-08-26: impact minor (vendor’s label), 11 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc
Last updated: 2018-08-26T08:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-08-26 08:06 UTC · Resolved: 2018-08-26 08:17 UTC · Duration: 11 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/95fb5bs5vhlc](https://status.helpscout.com/incidents/95fb5bs5vhlc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-08-26 08:17 UTC: Our Ops team has fixed the issue causing search/reporting to be down briefly for a subset of customers. We are now monitoring the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-08-26 08:06 UTC, resolved after 11 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc
- Citation: Help Scout, “Search Partially Down” (2018-08-26 08:06 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc (CC BY 4.0).
- Markdown link: `[Help Scout: Search Partially Down (2018-08-26)](https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc · Markdown: https://rewindex.com/company/help-scout/incidents/95fb5bs5vhlc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/95fb5bs5vhlc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:37:37.793Z