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Help Scout: Connection Issues
Timeline of updates
- resolved
Web-app performance is back to normal, and all services are stable at the moment. Folder counts, workflows, and search are still catching-up, but should be good to go in a few minutes. What happened? As far as we can tell, there was an upstream issue with our hosting provider that caused a database failover and restart. We don’t understand why it happened and are working with our hosting provider to understand the root cause, but none of our systems showed any abnormal behavior. Sorry for the trouble today.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON