Smartsheet: Reporting service delay
Timeline of updates
- resolved
Smartsheet Reports rely on an underlying data store (Mongo DB) that allows us to build reports across thousands of sheets rapidly. On Thursday July 12th, a report was submitted that contained data that ran into a bug in the version of the MongoDB datastore we have deployed. This bug caused the underlying system to block the offending report, which caused all report update processing to halt. Customers could see their reports, but updates to the underlying data would take longer than usual to update.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Smartsheet, started 2018-07-16 19:37 UTC, resolved after 4 d, 1 update(s).
- Title
- Reporting service delay
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/1rcnck3p8pd3
Smartsheet profileRecent Smartsheet incidentsAll outages on July 16, 2018Smartsheet in July 2018MarkdownJSON