Shopify change history

Shopify reported a major Point of Sale outage affecting completion of some transactions on iOS devices, starting 2025-06-24 17:46 UTC and resolved at 2025-06-24 20:52 UTC (3 h 5 min). Shopify identified an issue with banking partners and implemented fixes; merchants still affected were advised to disconnect, forget, and reconnect their card readers.

Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access.

Shopify reported a major outage affecting admin access with 530 Authentication Errors, Plus Admin and POS App logins, and some storefront images. It started 2022-10-25 15:50 UTC and was resolved 2022-10-25 18:31 UTC, lasting 2 h 41 min. Shopify worked with partners and implemented a fix; some admins and storefronts experienced downtime.

Shopify reported a major outage preventing web traffic to its servers, affecting Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, and Third party services. It ran from 2022-06-21 06:59 UTC to 2022-06-21 08:11 UTC, lasting 1 h 11 min. Shopify applied a fix and confirmed normal traffic with no further errors.

Shopify reported a critical outage affecting CDN assets and access to Admin, Checkout and Storefront services for some merchants and customers. It started at 2021-06-08 10:24 UTC and was resolved at 2021-06-08 11:20 UTC, lasting 55 min; Shopify identified the problem but did not state a cause or specific fix.

Shopify reported a major payment-processing interruption for some stores starting 2020-01-25 20:05 UTC, resolved at 2020-01-25 20:16 UTC after 11 min. Online checkouts were queued, with buyers to be notified upon payment completion; other channels, including Point of Sale (POS), could be unavailable. A fix was implemented at 20:11 UTC.

PayPal payments failed for some Shopify stores in a major-impact incident affecting Checkout and Point of Sale. It started at 2020-01-25 19:48 UTC and was resolved at 2020-01-25 20:13 UTC, lasting 25 min; Shopify reported a PayPal service interruption but did not specify a fix.

Shopify reported a critical incident involving failures with Shopify Shipping, Shopify Pay and Admin access, affecting Admin and Checkout. It began at 2020-01-20 14:31 UTC and was resolved at 2020-01-20 14:53 UTC, lasting 22 min; Shopify stated that a fix had been implemented and was being monitored.

Shopify reported a major Avalara service degradation that caused some checkouts for merchants using Avalara to fall back to the Shopify tax engine. The incident started at 2019-12-04 22:30 UTC and was resolved at 2019-12-04 23:04 UTC, lasting 33 min; no cause or fix was stated.

Shopify admin was unreachable in a critical incident from 2019-12-03 15:41 UTC to 2019-12-03 15:51 UTC, lasting 9 min. Shopify implemented a fix at 15:49 UTC and confirmed resolution at 15:51 UTC.

Shopify reported major intermittent downtime affecting Admin, Checkout, and Storefront, starting at 2019-11-25 19:46 UTC and lasting 1 h 48 min. A fix was implemented at 20:13 UTC, and the incident was resolved at 2019-11-25 21:34 UTC.

Shopify reported a major Admin incident in which Buy Buttons were not visible on product pages for some stores. It started at 2019-11-20 23:59 UTC and was resolved at 2019-11-21 00:06 UTC, lasting 7 min; Shopify implemented a fix and monitored the results.

Some Shopify storefronts were inaccessible in a major-impact incident affecting Admin, Checkout, and Storefront. It started at 2019-11-20 18:40 UTC and was resolved at 2019-11-20 18:45 UTC, with a computed duration of 4 min; Shopify did not state a cause or fix.

Shopify’s packing slip service in Admin stopped serving packing slips in a major outage from 2019-11-15 20:21 UTC to 2019-11-15 22:27 UTC, lasting 2 h 6 min. Shopify implemented a fix at 2019-11-15 22:12 UTC and confirmed resolution; no cause was stated.

Some Shopify stores could not display UPS shipping rates at checkout; UPS rates from Shopify Shipping were unaffected. The vendor-rated major outage started at 2019-11-14 06:06 UTC, lasted 22 min, and was resolved at 2019-11-14 06:29 UTC. Shopify recommended adding other carriers’ rates so customers could complete orders; no cause or specific fix was stated.

Some Shopify stores could not purchase UPS shipping labels from the fulfillment page in the Shopify admin; checkout shipping options worked normally. Shopify rated the Third party services incident major; it started and was resolved at 2019-11-14 06:05 UTC, with a recorded duration of 0 min. No cause or fix was stated.

Some Shopify stores displayed no UPS shipping rates at checkout, potentially preventing customers from completing orders. The vendor rated the incident major; it started at 2019-11-08 04:15 UTC and was resolved at 2019-11-08 07:44 UTC, lasting 3 h 28 min. Shopify recommended adding rates from other carriers while UPS worked on a solution.

Some Shopify stores could not purchase DHL Express shipping labels from the fulfillment page in the Shopify admin; customer checkout shipping options were unaffected. Shopify rated the incident major; it started at 2019-11-05 19:29 UTC and was resolved at 2019-11-05 21:32 UTC, lasting 2 h 2 min.

Shopify reported a major outage affecting Storefront and Checkout for some shops, starting 2019-11-05 16:51 UTC and resolved at 2019-11-05 19:02 UTC, lasting 2 h 10 min. A fix was implemented by 2019-11-05 17:34 UTC; no cause was stated.

Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident.

Some Shopify stores were inaccessible in a major Storefront outage starting 2019-10-29 16:09 UTC and resolved at 2019-10-29 16:33 UTC, lasting 23 min. Shopify reported implementing a fix but did not state a cause.

Some Shopify stores showed no UPS shipping rates at checkout in a major incident from 2019-10-25 14:54 UTC to 2019-10-25 16:10 UTC, lasting 1 h 16 min. Shopify recommended adding other carriers’ rates so customers could complete orders; UPS was working on a solution, and the incident was subsequently marked resolved.

Shopify reported a major Checkout incident: PayPal Express payments failed starting at 2019-10-23 13:48 UTC; other PayPal checkout methods were expected to be unaffected. Payments were processing correctly by 13:57 UTC, and the incident was resolved at 2019-10-23 14:09 UTC, with a computed duration of 20 min.

Shopify reported a major Admin outage that prevented some merchants from accessing themes, from 2019-10-22 14:09 UTC to 2019-10-22 16:06 UTC, lasting 1 h 57 min. A fix was implemented and the incident was resolved; no cause was stated.

Shopify reported a major outage affecting Storefront, Admin and Checkout for some stores, starting at 2019-10-22 01:03 UTC and resolved at 2019-10-22 01:27 UTC; the computed duration was 23 min. A fix was implemented at 01:25 UTC, but no cause was stated.

Shopify’s Google Shopping app stopped syncing for some stores in a major-impact incident from 2019-10-17 17:31 UTC to 2019-10-17 18:35 UTC, lasting 1 h 4 min. Shopify implemented a fix at 17:43 UTC and monitored results before marking the incident resolved.