Changes / Shopify / Google Shopping app not syncing
Shopify: Major incident: Google Shopping app not syncing
Summary
Shopify’s Google Shopping app stopped syncing for some stores in a major-impact incident from 2019-10-17 17:31 UTC to 2019-10-17 18:35 UTC, lasting 1 h 4 min. Shopify implemented a fix at 17:43 UTC and monitored results before marking the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Google Shopping app not syncing
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After: major
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After: resolved
Before: not present
After: 2019-10-17 17:31 UTC
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After: 2019-10-17 18:35 UTC
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After: Third party services
Before: not present
After: The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.
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After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Google Shopping app not syncing (this change) Shopify’s Google Shopping app stopped syncing for some stores in a major-impact incident from 2019-10-17 17:31 UTC to 2019-10-17 18:35 UTC, lasting 1 h 4 min. Shopify implemented a fix at 17:43 UTC and monitored results before marking the incident resolved. | Major incident |