Changes / Shopify / Some merchants are encountering errors within their admin
Shopify: Major incident: Some merchants are encountering errors within their admin
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Some merchants are encountering errors within their admin
Before: not present
After: major
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After: resolved
Before: not present
After: 2022-10-25 15:50 UTC
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After: 2022-10-25 18:31 UTC
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After: Admin, Point of Sale, Storefront, Support
Before: not present
After: Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue.
The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts.
We are investigating and will keep you updated.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
Before: not present
After: We’ve identified the problem and we’re working on a solution.
Before: not present
After: We are continuing to work on a solution and will provide another update shortly.
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After: We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
Before: not present
After: The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
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After: Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some merchants are encountering errors within their admin (this change) | Major incident |