# Shopify: Major incident: Some merchants are encountering errors within their admin

**Summary:** Shopify reported a major outage affecting admin access with 530 Authentication Errors, Plus Admin and POS App logins, and some storefront images. It started 2022-10-25 15:50 UTC and was resolved 2022-10-25 18:31 UTC, lasting 2 h 41 min. Shopify worked with partners and implemented a fix; some admins and storefronts experienced downtime. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-10-25 15:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wfxjfl1wjt71](https://stspg.io/wfxjfl1wjt71)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/bv7csxpsckfx@efea32fbfaa4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some merchants are encountering errors within their admin
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-10-25 15:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-10-25 18:31 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Point of Sale, Storefront, Support
```

**7. Added: Update** (investigating) · 2022-10-25 15:50 UTC

```diff
+ Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts.  We are investigating and will keep you updated.
```

**8. Added: Update** (investigating) · 2022-10-25 15:56 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2022-10-25 16:15 UTC

```diff
+ Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
```

**10. Added: Update** (identified) · 2022-10-25 16:16 UTC

```diff
+ We’ve identified the problem and we’re working on a solution.
```

**11. Added: Update** (identified) · 2022-10-25 16:40 UTC

```diff
+ We are continuing to work on a solution and will provide another update shortly.
```

**12. Added: Update** (identified) · 2022-10-25 17:32 UTC

```diff
+ We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
```

**13. Added: Update** (monitoring) · 2022-10-25 17:43 UTC

```diff
+ The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
```

**14. Added: Update** (monitoring) · 2022-10-25 18:07 UTC

```diff
+ Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
```

**15. Added: Update** (resolved) · 2022-10-25 18:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-10-25 15:50 UTC | Major incident: Some merchants are encountering errors within their admin (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3cf5dc595a287e · Markdown: https://rewindex.com/change/i3cf5dc595a287e.md · JSON: https://rewindex.com/api/v1/changes/i3cf5dc595a287e · Generated 2026-10-18T02:28:08.840Z