Changes / Shopify / Buy button malfunctioning in the admin

Shopify: Major incident: Buy button malfunctioning in the admin

Summary

Shopify reported a major Admin incident in which Buy Buttons were not visible on product pages for some stores. It started at 2019-11-20 23:59 UTC and was resolved at 2019-11-21 00:06 UTC, lasting 7 min; Shopify implemented a fix and monitored the results.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Buy button malfunctioning in the admin
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2019-11-20 23:59 UTC
AddedResolved time#5
Before: not present
After: 2019-11-21 00:06 UTC
AddedAffected components#6
Before: not present
After: Admin
AddedUpdateinvestigating#7
Before: not present
After: Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Buy button malfunctioning in the admin (this change)
Shopify reported a major Admin incident in which Buy Buttons were not visible on product pages for some stores. It started at 2019-11-20 23:59 UTC and was resolved at 2019-11-21 00:06 UTC, lasting 7 min; Shopify implemented a fix and monitored the results.
Major incident

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