Pendo change history

Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated.

Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min.

Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed.

Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required.

Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix.

Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC.

A major incident affected Guide statuses and access/editing of Resource Center Guide Modules across AU, EU, JPN, US1 and US environments. It ran from 2026-02-05 12:21 UTC to 2026-02-08 14:57 UTC (3 days 2 h); Pendo rolled out a fix and confirmed resolution after monitoring and reviewing guide statuses.

Pendo reported a critical outage affecting guides using segments in Production and Staging Environments, including Visual Design Studio failures and nonfunctional Resource Center Guide Modules. The incident started at 2026-02-05 01:20 UTC and was resolved at 2026-02-05 04:45 UTC; Pendo reported full restoration and no guide content lost.

Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.

Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved.

Pendo’s major US-region NPS Email Backup incident started 2025-06-17 13:21 UTC and lasted 26 h 56 min, resolving 2025-06-18 16:17 UTC. Pendo said backup delivery was disabled around 7:25 AM UTC. NPS emails were re-enabled and the root issue resolved; delayed emails were due for release by end of day Eastern Time.

Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated.

Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min.

Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min.

Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation.

Pendo reported a major EU application and CNAME guide delivery outage, starting 2025-05-07 13:28 UTC and resolved 2025-05-07 16:33 UTC; recorded duration was 3 h 4 min. Pendo attributed application crashes affecting all EU customers to an update; application service returned by 13:00 UTC, CNAME guides were unavailable for approximately 30 minutes, and data collection was unaffected.

Pendo reported a major issue with iOS mobile SDK 3.7.0.9285 causing App Store submission rejections, starting 2025-05-07 09:12 UTC and lasting 1 h 40 min. Resolved at 2025-05-07 10:53 UTC, with verified hotfixes released: iOS Native SDK 3.7.0.9334, Maui plugin 3.7.0.9335, and Xamarin Forms plugin 3.7.0.9335.

Pendo Feedback experienced a partial front-end outage affecting Feedback - Feedback UI and Feedback UI, rated major by Pendo. It started at 2025-02-03 15:10 UTC and was resolved at 2025-02-03 15:30 UTC, lasting 20 min; no cause or fix was stated.

A major issue affected Pendo for Employees (P4E) customers on Microsoft Windows: Edge V130 prevented extensions using managed storage from functioning. The incident records a start and resolution at 2024-10-25 16:02 UTC (computed duration: 0 min). Pendo confirmed Microsoft's fix in Edge V130.0.2849.56; affected users must update to that release.

Pendo's Resource Center was missing from its own application, affecting Pendo UI in an incident rated major. It started at 2024-09-10 02:17 UTC and was resolved at 2024-09-10 02:42 UTC, lasting 24 min; no cause or fix was stated.

Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated.

Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them.

Pendo reported a major email outage: some users did not receive invitation/password reset emails, or Pendo emails were marked as Spam. It started 2024-03-07 20:59 UTC and was marked resolved 2024-03-12 13:22 UTC, lasting 4 days 16 h. Pendo advised customers’ IT teams to whitelist Pendo emails and linked sign-in troubleshooting guidance.