# Pendo change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Pendo](https://rewindex.com/company/pendo.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 23 | 23 | 2026-10-01 06:29 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-01 06:29 UTC | Major incident | [Major incident: Pairing in Mobile is Not Functional](https://rewindex.com/change/i4a2c9d6230d16e.md) | outage | Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated. |
| 2026-09-21 20:54 UTC | Major incident | [Critical incident: Guide targeting impacted in US Environment](https://rewindex.com/change/id43bd053272ac8.md) | outage | Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min. |
| 2026-09-14 16:14 UTC | Major incident | [Major incident: Latency issue in US region impacting login, guide delivery and event data processing](https://rewindex.com/change/i22dd9c56f41259.md) | degradation | Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed. |
| 2026-07-02 15:47 UTC | Major incident | [Major incident: Data Sync Destination Failures](https://rewindex.com/change/i53bcf81c012c10.md) | outage | Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required. |
| 2026-05-29 12:40 UTC | Major incident | [Critical incident: Pendo Academy Currently Inaccessible](https://rewindex.com/change/i315bdf8029b2ab.md) | outage | Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix. |
| 2026-05-19 16:50 UTC | Major incident | [Critical incident: Guide Delivery Outage - US1 Region](https://rewindex.com/change/i30873a6452f686.md) | outage | Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC. |
| 2026-02-05 12:21 UTC | Major incident | [Major incident: Investigating Issues with Guides and Resource Center](https://rewindex.com/change/i8448a8154c5f80.md) | outage | A major incident affected Guide statuses and access/editing of Resource Center Guide Modules across AU, EU, JPN, US1 and US environments. It ran from 2026-02-05 12:21 UTC to 2026-02-08 14:57 UTC (3 days 2 h); Pendo rolled out a fix and confirmed resolution after monitoring and reviewing guide statuses. |
| 2026-02-05 01:20 UTC | Major incident | [Critical incident: Guides using segments are non-operational in Production and Staging Environments](https://rewindex.com/change/if5030e814431ae.md) | outage | Pendo reported a critical outage affecting guides using segments in Production and Staging Environments, including Visual Design Studio failures and nonfunctional Resource Center Guide Modules. The incident started at 2026-02-05 01:20 UTC and was resolved at 2026-02-05 04:45 UTC; Pendo reported full restoration and no guide content lost. |
| 2026-01-09 20:46 UTC | Major incident | [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/id0ec3c290bedd6.md) | outage | Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed. |
| 2025-06-19 08:54 UTC | Major incident | [Major incident: Classic/Legacy Feedback in The US Server is Down](https://rewindex.com/change/if3bbf11eea015d.md) | outage | Pendo reported a major outage of Classic/Legacy Feedback on the US server, affecting the Feedback API, from 2025-06-19 08:54 UTC to 2025-06-19 09:21 UTC (26 min). Scheduled maintenance took longer than expected, preventing operations from resuming; Pendo contacted Google Cloud Support and later marked the incident resolved. |
| 2025-06-17 13:21 UTC | Major incident | [Major incident: NPS Email Backup disabled in US region](https://rewindex.com/change/i9f0eabfb8f625e.md) | outage | Pendo’s major US-region NPS Email Backup incident started 2025-06-17 13:21 UTC and lasted 26 h 56 min, resolving 2025-06-18 16:17 UTC. Pendo said backup delivery was disabled around 7:25 AM UTC. NPS emails were re-enabled and the root issue resolved; delayed emails were due for release by end of day Eastern Time. |
| 2025-06-10 13:56 UTC | Major incident | [Major incident: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo](https://rewindex.com/change/id18ffb6e687919.md) | outage | Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated. |
| 2025-05-31 00:56 UTC | Major incident | [Major incident: Feedback Email Disabled in US Region](https://rewindex.com/change/if6bbc654cf7c04.md) | outage | Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min. |
| 2025-05-19 09:54 UTC | Major incident | [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/i884ce55d299dba.md) | outage | Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min. |
| 2025-05-14 14:11 UTC | Major incident | [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/ie901e018ccf9b1.md) | outage | Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation. |
| 2025-05-07 13:28 UTC | Major incident | [Major incident: Pendo application and CNAME guide delivery outage in EU region](https://rewindex.com/change/i0459773eec3acd.md) | outage | Pendo reported a major EU application and CNAME guide delivery outage, starting 2025-05-07 13:28 UTC and resolved 2025-05-07 16:33 UTC; recorded duration was 3 h 4 min. Pendo attributed application crashes affecting all EU customers to an update; application service returned by 13:00 UTC, CNAME guides were unavailable for approximately 30 minutes, and data collection was unaffected. |
| 2025-05-07 09:12 UTC | Major incident | [Major incident: Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions](https://rewindex.com/change/ib34767545a711c.md) | other | Pendo reported a major issue with iOS mobile SDK 3.7.0.9285 causing App Store submission rejections, starting 2025-05-07 09:12 UTC and lasting 1 h 40 min. Resolved at 2025-05-07 10:53 UTC, with verified hotfixes released: iOS Native SDK 3.7.0.9334, Maui plugin 3.7.0.9335, and Xamarin Forms plugin 3.7.0.9335. |
| 2025-02-03 15:10 UTC | Major incident | [Major incident: Pendo Feedback: Partial Front End Outage](https://rewindex.com/change/i5af4b6f4499508.md) | outage | Pendo Feedback experienced a partial front-end outage affecting Feedback - Feedback UI and Feedback UI, rated major by Pendo. It started at 2025-02-03 15:10 UTC and was resolved at 2025-02-03 15:30 UTC, lasting 20 min; no cause or fix was stated. |
| 2024-10-25 16:02 UTC | Major incident | [Major incident: Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)](https://rewindex.com/change/iafa5e1e88ef747.md) | outage | A major issue affected Pendo for Employees (P4E) customers on Microsoft Windows: Edge V130 prevented extensions using managed storage from functioning. The incident records a start and resolution at 2024-10-25 16:02 UTC (computed duration: 0 min). Pendo confirmed Microsoft's fix in Edge V130.0.2849.56; affected users must update to that release. |
| 2024-09-10 02:17 UTC | Major incident | [Major incident: Pendo Resource Center Missing](https://rewindex.com/change/i4dddbbd94cf12b.md) | outage | Pendo's Resource Center was missing from its own application, affecting Pendo UI in an incident rated major. It started at 2024-09-10 02:17 UTC and was resolved at 2024-09-10 02:42 UTC, lasting 24 min; no cause or fix was stated. |
| 2024-07-31 20:30 UTC | Major incident | [Major incident: Increased latency for data ingestion, guides, and other services](https://rewindex.com/change/i5fec3a41d2cfb6.md) | degradation | Pendo reported a major incident causing increased latency and error rates for data ingestion, guides, and other services, affecting analytics, guide delivery and targeting, NPS, and Resource Center. It started at 2024-07-31 20:30 UTC and was resolved at 2024-07-31 20:52 UTC, lasting 22 min; no cause or specific fix was stated. |
| 2024-03-31 19:22 UTC | Major incident | [Critical incident: Pendo login issue](https://rewindex.com/change/i3328673ca0bbd4.md) | outage | Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them. |
| 2024-03-07 20:59 UTC | Major incident | [Major incident: Possible issues with Pendo customers receiving Pendo emails](https://rewindex.com/change/i6da3397cb44879.md) | outage | Pendo reported a major email outage: some users did not receive invitation/password reset emails, or Pendo emails were marked as Spam. It started 2024-03-07 20:59 UTC and was marked resolved 2024-03-12 13:22 UTC, lasting 4 days 16 h. Pendo advised customers’ IT teams to whitelist Pendo emails and linked sign-in troubleshooting guidance. |


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Canonical: https://rewindex.com/company/pendo/changes · Markdown: https://rewindex.com/company/pendo/changes.md · JSON: https://rewindex.com/api/v1/companies/pendo/changes · Generated 2026-10-18T01:29:41.753Z