Changes / Pendo / Investigating Issues with Guides and Resource Center
Pendo: Major incident: Investigating Issues with Guides and Resource Center
Summary
A major incident affected Guide statuses and access/editing of Resource Center Guide Modules across AU, EU, JPN, US1 and US environments. It ran from 2026-02-05 12:21 UTC to 2026-02-08 14:57 UTC (3 days 2 h); Pendo rolled out a fix and confirmed resolution after monitoring and reviewing guide statuses.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Investigating Issues with Guides and Resource Center
Before: not present
After: major
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After: resolved
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After: 2026-02-05 12:21 UTC
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After: 2026-02-08 14:57 UTC
Before: not present
After: AU environment (app.au.pendo.io) - Pendo UI, AU environment (app.au.pendo.io) - Resource Center, EU environment (app.eu.pendo.io) - Pendo UI, EU environment (app.eu.pendo.io) - Resource Center, JPN environment (app.jpn.pendo.io) - Pendo UI, JPN environment (app.jpn.pendo.io) - Resource Center, Pendo UI, Resource Center, US1 environment (us1.app.pendo.io) - Pendo UI, US1 environment (us1.app.pendo.io) - Resource Center, US environment (app.pendo.io) - Pendo UI, US environment (app.pendo.io) - Resource Center
Before: not present
After: We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules.
We are working to understand the scope and impact and will share updates as we learn more.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Our teams are in deep-dive mode and still investigating.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Our investigation into the root cause of this issue is ongoing.
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After: Our team is still actively investigating and is drawing closer to remediation.
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After: We are continuing to work through resolving and remediating this issue.
Before: not present
After: Our investigation is still ongoing.
Before: not present
After: We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations.
Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation.
Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified.
We will continue to monitor closely and provide updates if needed.
Before: not present
After: After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Investigating Issues with Guides and Resource Center (this change) A major incident affected Guide statuses and access/editing of Resource Center Guide Modules across AU, EU, JPN, US1 and US environments. It ran from 2026-02-05 12:21 UTC to 2026-02-08 14:57 UTC (3 days 2 h); Pendo rolled out a fix and confirmed resolution after monitoring and reviewing guide statuses. | Major incident |