Changes / Pendo / Data Sync Destination Failures
Pendo: Major incident: Data Sync Destination Failures
Summary
Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Data Sync Destination Failures
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After: major
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After: resolved
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After: 2026-07-02 15:47 UTC
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After: 2026-07-03 13:08 UTC
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After: Other, US environment (app.pendo.io) - Other
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After: We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.
Our engineering team is actively working to restore connectivity across affected destinations.
If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
Before: not present
After: We have restored connectivity across all affected Data Sync destinations. No further action is required from you.
Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery.
We will post another update once the backfill is complete.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Data Sync Destination Failures (this change) Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required. | Major incident |