# Pendo: Major incident: Data Sync Destination Failures

**Summary:** Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-02 15:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dbdgmmpr3n1q](https://stspg.io/dbdgmmpr3n1q)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/mnpgkgcfn2pc@8c300b028537
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Sync Destination Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-02 15:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-03 13:08 UTC
```

**6. Added: Affected components**

```diff
+ Other, US environment (app.pendo.io) - Other
```

**7. Added: Update** (identified) · 2026-07-02 15:47 UTC

```diff
+ We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.  Our engineering team is actively working to restore connectivity across affected destinations.  If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
```

**8. Added: Update** (monitoring) · 2026-07-02 21:40 UTC

```diff
+ We have restored connectivity across all affected Data Sync destinations. No further action is required from you. Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery. We will post another update once the backfill is complete.
```

**9. Added: Update** (resolved) · 2026-07-03 13:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-02 15:47 UTC | Major incident: Data Sync Destination Failures (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i53bcf81c012c10 · Markdown: https://rewindex.com/change/i53bcf81c012c10.md · JSON: https://rewindex.com/api/v1/changes/i53bcf81c012c10 · Generated 2026-10-18T02:31:41.038Z