Outages by dayNovember 3, 2021

Outages on November 3, 2021

UTC day 2021-11-03 (Nov 3, 2021, 00:00 to Nov 3, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

33incidents started

7labelled major or critical

25vendors with a new incident

6still open from earlier days

By vendor label: Critical 2 · Major 5 · Minor 18 · No impact listed 8 · 9 maintenance

Incidents started this day 33

Vendor	Incident	Impact	Started	Resolved	Status
Gorgias	Instagram DMs not creating messages in Gorgias	Critical	18:57	22:58 (4.0 h)	resolved
Wise	Issue impacting our USD account details	Critical	20:49	Nov 4, 2021, 16:33 (20 h)	resolved
Xero	We're currently aware of an issue where some users are experiencing slowness and/or a missing navigation bar.	Major	00:38	05:20 (4.7 h)	resolved
Gorgias	Emails to default mailbox not coming in	Major	01:11	02:33 (1.4 h)	resolved
Cloudinary	Elevated errors rates for users' registrations, password resets, payments, and usage statistics.	Major	08:49	08:59 (10 min)	resolved
Pendo	Feedback via Resource Center is currently unavailable	Major	19:11	20:46 (1.6 h)	resolved
ActiveCampaign	Delayed Campaign Approvals	Major	20:53	21:25 (32 min)	resolved
Bitbucket	Degraded performance in ssh operations	Minor	00:05	04:13 (4.1 h)	resolved
Expo	Degraded website and API availability	Minor	01:46	02:31 (45 min)	resolved
Aircall	Aircall Dashboard: Analytics+ & Monitoring Issues	Minor	02:26	10:37 (8.2 h)	resolved
Scaleway	[Instance] Hypervisor 1001 down	Minor	09:18	09:40 (22 min)	resolved
ActiveCampaign	Low levels of Latency in Queues	Minor	11:23	11:48 (25 min)	resolved
Aircall	Login issues on Aircall Apps and Dashboard	Minor	11:27	13:03 (1.6 h)	resolved
Klaviyo	Elevated API Errors and Intermittent Application Page Load Issues	Minor	13:47	16:30 (2.7 h)	resolved
Twilio	Messaging Insights Not Loading for a Subset of Accounts	Minor	14:06	Nov 4, 2021, 01:50 (12 h)	resolved
Twilio	SMS Outbound Delivery Delays to US Altice Network	Minor	14:12	18:44 (4.5 h)	resolved
Semaphore	Delays in job processing on Semaphore 2.0	Minor	17:03	19:19 (2.3 h)	resolved
CircleCI	macOS jobs using Preview resource_class are queueing	Minor	17:09	18:19 (1.2 h)	resolved
SparkPost	Alerts not being triggered for SparkPost and SparkPost Enterprise customers (US hosted only)	Minor	18:26	18:37 (11 min)	resolved
Mux	Delays in realtime metrics	Minor	18:37	20:15 (1.6 h)	resolved
Twilio	MMS Delivery Delays to US From a Small Subset of Twilio Short Codes	Minor	18:39	23:30 (4.8 h)	resolved
Grammarly	Unable to log in via Facebook	Minor	19:07	Nov 4, 2021, 04:13 (9.1 h)	resolved
Twilio	SMS Delivery Delays to Somalia	Minor	19:50	Nov 4, 2021, 00:42 (4.9 h)	resolved
Segment	Personas: realtime computed trait and audience delays	Minor	21:26	21:59 (33 min)	resolved
Segment	Degraded Profile API response times	Minor	22:01	Nov 4, 2021, 05:29 (7.5 h)	resolved
Bandwidth	JFK Datacenter Incident	No impact listed	01:30	01:30 (0 min)	resolved
Dialpad	Partial Outage on Denmark Inbound calls	No impact listed	07:22	09:01 (1.6 h)	resolved
Twilio	SMS Delivery Delays to Russia MTS	No impact listed	14:28	14:28 (0 min)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34534	No impact listed	15:23	21:34 (6.2 h)	resolved
Heap	Temporary data latency	No impact listed	17:06	Nov 4, 2021, 04:35 (11 h)	resolved
Netlify	Self	No impact listed	17:40	18:26 (46 min)	resolved
CockroachDB	Current Billing Charges are Visually Paused	No impact listed	18:51	Nov 4, 2021, 14:07 (19 h)	resolved
InfluxData (InfluxDB Cloud)	Timeouts reported in AWS-US-EAST region	No impact listed	19:58	21:53 (1.9 h)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
ActiveCampaign	Customer Advanced Searches Failing	Major	Nov 2, 2021, 21:43	Nov 10, 2021, 02:35 (7 d)	resolved
Mailgun	Authentication failures	Major	Nov 2, 2021, 22:29	03:00 (4.5 h)	resolved
Scaleway	[Webhosting] PHP 5.6 configuration issue	Minor	Oct 28, 2021, 10:49	Nov 12, 2021, 15:44 (15 d)	resolved
Twilio	MMS Delivery delays to US from a small subset of Twilio Shortcodes	Minor	Nov 2, 2021, 20:23	04:18 (7.9 h)	resolved
Greenhouse	Issues sending notification emails	Minor	Nov 2, 2021, 22:58	01:41 (2.7 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34502	No impact listed	Nov 2, 2021, 15:32	02:54 (11 h)	resolved

Maintenance 9

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	[Scheduled] Bugzilla scheduled maintainence	Maintenance	00:02	00:15 (13 min)	resolved
Sinch	[Scheduled] DI SMS 365 (iSMS) \| Operator Services \| Application Maintenance \| PCR Number # PSD-9316	Maintenance	02:30	04:29 (2.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - Bouygues Telecom	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] Canada SMS Carrier Partner Maintenance	Maintenance	06:00	10:07 (4.1 h)	resolved
Red Hat (incl. Quay.io)	[Scheduled] Bugzilla scheduled maintainence	Maintenance	06:30	06:45 (15 min)	resolved
Scaleway	[Scheduled] [DC2] Emergency switch maintenance room 202A rack A5	Maintenance	08:30	09:20 (50 min)	resolved
Sinch	[Scheduled] [Updated SSL Certificate Installation] xml001.qsv.us.mblox.com and smpp001.qsv.us.mblox.com - US	Maintenance	09:01	11:01 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:01	Nov 4, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)	Maintenance	21:15	Nov 4, 2021, 04:45 (7.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Gorgias, Wise, Xero, Cloudinary, Pendo, ActiveCampaign, Bitbucket, Expo, Aircall, Scaleway, Klaviyo, Twilio.

Cite this

33 vendor-reported incidents started on 2021-11-03 (UTC) across 25 vendors, 7 labelled major or critical by the vendor.

Title: Outages on November 3, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-11-03 00:00 UTC
URL: https://rewindex.com/outages/2021-11-03

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