CompaniesXeroMonthly reportsNovember 2021
Xero in November 2021: incidents, uptime and changes
18incidents posted
7labelled major or critical
97.91%free of major/critical
95.07%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 14 h 59 min, incident time 35 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 7 · Minor 10 · No impact listed 1
Major and critical incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| We're currently aware of an issue where some users are experiencing slowness and/or a missing navigation bar. | Major | 4.7 h | resolved | 11-03 | |
| We're currently aware that Xero Practice Manager is not responding for some users and preventing them from logging in. | Major | 58 min | resolved | 11-08 | |
| Can't access Contacts screen | Major | 31 min | resolved | 11-18 | |
| Some users are experiencing an error when accessing Reports. | Major | 56 min | resolved | 11-24 | |
| Some Users are experiencing issues when accessing the Xero platform. | Major | 54 min | resolved | 11-25 | |
| Some users are unable to be paid with invoices that are integrated with Stripe | Major | 7.0 h | resolved | 11-29 | |
| Xero Performance issues | Major | 2.3 h | resolved | 11-30 |
Other incidents 11
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some users are unable to access Xero | Minor | 49 min | resolved | 11-01 | |
| Some users are experiencing an issue with the Tax Navigation Menu. | Minor | 3.0 h | resolved | 11-02 | |
| Some users may be experiencing errors or slowness when accessing Practice Manager | Minor | 58 min | resolved | 11-05 | |
| Some users experiencing performance issues in Xero | Minor | 3.9 h | resolved | 11-15 | |
| Xero Performance issues | Minor | 1.2 h | resolved | 11-16 | |
| Issue with the Navigation bar | Minor | 2.5 h | resolved | 11-17 | |
| Users are seeing error message there was a problem communicating with the ATO | Minor | 4.8 h | resolved | 11-22 | |
| Performance issues with Xero | Minor | 49 min | resolved | 11-23 | |
| Some users are unable to access Xero | Minor | 58 min | resolved | 11-24 | |
| Users are unable to access New Invoicing | No impact listed | 0 min | resolved | 11-29 | |
| Some users may be experiencing slowness and errors in XPM | Minor | 2.9 h | resolved | 11-30 |
Maintenance 4
Cite this
Xero posted 18 status incidents in November 2021 (7 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in November 2021
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2021/11