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CompaniesGorgiasMonthly reportsNovember 2021

Gorgias in November 2021: incidents, uptime and changes

9incidents posted
4labelled major or critical
96.76%free of major/critical
65.47%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 23 h 18 min, incident time 10.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 5

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Instagram DMs not creating messages in GorgiasCritical4.0 hresolved11-03
Emails to default mailbox not coming inMajor1.4 hresolved11-03
Networking errorMajor2.7 hresolved11-16
Gmail integrations are disconnectingMajor15 hresolved11-23

Other incidents 5

IncidentImpactStartedDurationStatusDay
Delay receiving WebhooksMinor1.3 hresolved11-04
Instagram DMs not creating messages in GorgiasMinor11 dresolved11-12
Gmail integrations disconnectingMinor18 hresolved11-22
Latency receiving chat messagesMinor25 minresolved11-26
Delay in receiving webhooks, chat messagesMinor44 minresolved11-26

Maintenance 2

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Cite this

Gorgias posted 9 status incidents in November 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in November 2021
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2021/11

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